Corporate Retention Associate (Rivers) at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Corporate Retention Associate

Location: Port Harcourt, Rivers
Employment Type: Full-time
Specialization(s): Administration, Corporate Client Services / Sales

Job Summary

• This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
• The role is also responsible for ensuring strong customer retention and the resolution of serious client administrative issues

Responsibilities

• Acting as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
• Assist corporate clients in onboarding and navigating our system and the healthcare system in general
• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
• Regularly obtain feedback on our services from corporate clients and act on said feedback accordingly

Requirements

• B.Sc / HND Degree
• 0 - 2 years of post NYSC experience
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Ability to work in a team and collaborate with various individuals
• Strong interest in developing a career in a client-focused role
• Sales or Customer Success experience is an added advantage but not compulsory.

Application Closing Date
30th April, 2022.