Customer Care Intern at First Excelsia Professional Services Limited

First Excelsia Professional Services Limited - Our client, an innovative research and development company with trendsetting products in the education and health sector, is recruiting to fill the position below:

Job Title: Customer Care Intern

Location: Lagos
Employment Type: Internship
Industry: Tech

Job Summary

• The suitable candidate would learn the essential processes of quality customer service and swift customer engagement and be exposed to creative things in the industry.
• This is a learning experience with a team of passionate and energetic people who would make learning fun and interesting while working.

Job Description

• Resolve product or service problems by clarifying client/customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
• Prepare product or service reports by collecting and analysing client/customer information.
• Contribute to team effort by accomplishing related results.
• Provide support for efficient customer service processes
• Carry out other tasks (s) as assigned

Person Specification

• B.Sc / HND in Business Administration or a similar field.
• Good communication and interpersonal skills.
• Time management skills.

Application Closing Date
25th April, 2022.