Relationship Manager at Tezza Business Solutions Limited

Tezza Business Solutions Limited is a leading Software Quality Assurance and Testing multinational with a regional office in Lagos, Nigeria. We are a Software Quality Assurance and Testing Services provider. Our primary goal is to be the "go to" Quality Assurance & Software Testing company in East and West Africa while developing offshore resources to fill test automation positions (and other hard to find software testing capabilities) in the North America and European markets.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Lagos
Department: Information Technology

Objectives

• The Relationship Manager will be responsible for managing the relationship with Tezza stakeholders.
• On the one hand, the incumbent of this role will be meeting with clients, educating and informing them about our products and services, and guiding them to make the best decisions.
• On the other hand, he/she will interact with our Tezza consultants, ensuring that they have the right understanding of their projects and work to meet the demands of the clients.
• This role will also play a key part in generating new businesses by identifying opportunities for potential sales.

Responsibilities

• Understand the problems and challenges of clients and identify ways the business can better address those needs
• Maintain good relationships with clients/ stakeholders to ensure that Tezza as a business maximizes established relationships and builds more value through those relationships
• Identify key contacts at potential client companies to establish and foster relationships
• Participate in one-on-one meetings with clients to explain products and services to guide their choices
• Review Tezza’s practices to ensure clients get maximum satisfaction from their business relationship with us.
• Grow the business by identifying new sales and business development opportunities and cascading the information to the sales team.
• Seek opportunities to cross-sell or upsell to existing clients
• Monitor and assess the activities of Tezza competitors to proactively satisfy and retain our clients
• Provide excellent service to maintain a positive reputation for the business
• Act as the first point of contact to resolve any and all client complaints promptly and professionally
• Set revenue targets and develop and execute a strategy to meet them
• Foster relationships with Tezza Consultants placed at clients’ sites to ensure adept understanding of their projects and efficiency in carrying out their work.
• Work with Tezza internal departments (back office staff) to ensure company meets client expectations.

Person Specification

• Bachelor's Degree in any course
• 5 - 7 years proven experience as a Relationship Manager, Business Analyst or related roles
• At least 3 years experience in financial services
• Problem-solving and conflict resolution capabilities
• Strategic thinker
• Adept at business generation
• Willingness to develop an in-depth understanding of the business and related services
• A good understanding of banking procedures and regulations
• Adept knowledge of customer relationship management practices
• Ability to build, foster, and maintain positive professional relationships
• Proficiency in technical sales
• Devotion to high-quality customer service
• Excellent interpersonal communication skills
• Keen analytical and research abilities
• Outgoing and customer-oriented attitude.

Application Closing Date
Not Specified.