Loan Collections Officer at FairMoney Nigeria

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position of:

Job Title: Loan Collections Officer

Location: Lagos
Employment Type: Full time
Department: Operations, Collections

Description

• We are currently looking for passionate individuals who have a flair for debit recovery to join a fast growing team in Lagos.
• You will be working as our Loan Recovery Agent in our Lending team.
• You will be based in Lagos and working with our other Customer Success representatives, as well as our other teams based in Paris & India.
• Your mission is to support the business while we continue to be the #1 choice for digital lending in Nigeria.
• You will do this by ensuring that customers with delinquent loans are contacted, negotiate overdue payments and carry out necessary actions that initiates recovery.
• We also need a folk who is going to help improve the team’s overall collections rate.

Roles and Responsibilities
Your mission will be to:

• Plan course of action to recover outstanding payments
• Follow up with customers for all outstanding payments and identify problematic accounts.
• Ensures Non-Performing Loans are followed up and monitored diligently.
• Responsible for communicating with delinquent borrowers, establishing and developing effective payment plans with the delinquent borrowers.
• Listen actively to customers and ensure conversation is collection driven.
• Advise customers on their payment options and best methods of payment.
• Properly document information from the conversation.
• Negotiate payoff deadlines or payment plans
• Create trust relationships with debtors when possible to avoid future issues

Requirements

• 2 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
• Apt in negotiating and persuading.
• Good knowledge of the collection process and approach.
• Excellent collaborator and team player
• Excellent communication skills, both oral and written.
• Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects.
• You may have understanding / working knowledge of a collections system (advantageous)
• You should be comfortable skills in Microsoft office.
• You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus.

Application Closing Date
Not Specified.