Supervisor at Mano Africa

Mano Africa is Africa's first Integrated Grocery E-shop with your local flair. We are the next generation of eCommerce, pioneering ultrafast grocery delivery in Africa by combining sophisticated technology with quick commerce, and with a promise to deliver our customers' orders within 30 minutes. We boast of a sophisticated and strong network of riders as they are the lifeline of our business and they make it possible to deliver groceries to our customers ultrafast and efficiently.

We are recruiting to fill the position below:

Job Title: Supervisor

Location: Ikeja, Lagos
Job Type: Full time
Department: Operations

Description

• Open and close store on time.
• Opening shifts for drivers and pickers and ensuring that the system and telephones are working.
• Checking motorcycle's conditions, documents, and maintenance on time.
• Ensure that all drivers and pickers wear the uniform in a good condition.
• Ensure that pickers and drivers execute their work efficiently and on time.
• Ensure no delays in picking, dispatch, and delivery.
• Confirm that all products are in 100% condition.
• Confirm that expiry dates are up to date
• Ensure all payments done by customers are accounted for.
• Control and advise any differences.
• Assist as a picker, despatcher, and Admin at peak times to ensure a quick delivery.
• Advise any customer queries to call centre and store Operations Leader immediately.
• Ensure and customer query received by the controller is resolved.
• Focus on an excellent and quick customer experience always.
• Be of service and help to our customers 100% without fail and without counting the cost.
• Keep store manager informed of any issues, problems, complaints, compliments, accidents etc.

Requirements

• Interested candidates should possess relevant qualifications
• At least 1 year of work experience working in a retail store
• Must be willing to learn.
• Must have good communication and leadership skills.

Benefits

• Integration in a young and dynamic team
• Professional growth opportunity
• Multicultural environment.

Application Closing Date
Not Specified.