Hotel Operations Manager at Edo Heritage Hotel

Edo Heritage Hotel, Benin City, is a four star hotel with large upscale establishments, fully staffed and complete with tons of extras. Edo Heritage Hotel, one of the leading hotels in Benin City offers you services that will last in your memories, as we are fully aware that after a long journey and stressful day at work, you need to wind down in serenity for peace of mind. Edo heritage hotel stands for recreation, relaxation, comfort, luxury and excellence with modern facilities.

We are recruiting to fill the position below:

Job Title: Hotel Operations Manager

Location: Edo

Job Description

• Support and work with all Head of Departments in all aspects of running the hotel
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets,and also Minutes of the meeting to be sent to GM
• Monitor the purchase / indent / requestions of each department,
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef..
• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development
• Monitor and maintain operation & over headin order to maintain maximum revenue to the organisation.
• Report to the General Manager.

Requirements

• Bachelor's Degree in Hospitality, Business Administration or a relevant field.
• A minimum of 3 years experience in hotel management or similar role.
• Strong understanding of hotel management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.
• Must be a matured female or Male.

Application Closing Date
20th May, 2022.