United Bank for Africa (UBA) Plc is a leading pan-African financial services institution with a global footprint. We have a clear purpose to be a role model for African businesses by creating superior value for all our stakeholders.
UBA has a large footprint across the globe operating in 20 African countries: Republique du Benin, Burkina Faso, Cameroun, Congo Brazzaville, Congo DRC, Cote d'Ivoire, Gabon, Ghana, Guinea, Kenya, Liberia, Mali, Mozambique, Nigeria, Senegal, Sierra Leone, Tanzania, Tchad, Uganda, and Zambia. The Bank also operates in the United Kingdom, the United States of America, and with a presence in Paris.
We are recruiting to fill the position below:
Job Title: Customer Insight & Analytics Officer
Location: Head Office, Lagos, Nigeria
Job Type: Permanent
Job Objective (s)
Managing big data, recognizing patterns, and identifying relationships to develop a customer-centric communication strategy for better Customer Experience and continuous improvement processes.
Responsibilities
Prepare and submit regular reports that summarize findings in a digestible, graphical, and actionable manner.
Interpret data, analyse results using statistical techniques and provide ongoing reports.
Recommend actionable insights based on data analysed to improve Customer Experience.
Translate business objectives into research steps.
Consistently exercise independent judgement and discretion in research matters.
Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
Acquire data from primary or secondary data sources and maintain databases/data systems.
Filter and clean data by reviewing reports, and performance indicators to locate and correct code problems.
Use integrity measures to check the quality of recorded data.
Qualifications
Bachelor's Degree in any field
Master’s Degree or a professional qualification will be an added advantage
Minimum of 3 years of professional work experience, out of which 2 years must have been spent in a similar role.
Candidate's Profile:
Our ideal candidate must have an impressive understanding of Analytics and MS Excel, and has an understanding of the use of some Business Intelligence and Dashboard tools like Power BI, Tableau, and SQL. A team player, highly inquisitive and analytical.
Knowledge & Skills Required:
Extensive knowledge of the bank’s policies and products
Microsoft Excel
Excellent interpretation of business needs into operational requirements
Advance knowledge of business intelligence and data analytics tools such as Power BI, Tableau, etc.
Good understanding of analytical trends and solutions in use in the Nigerian Banking industry
Knowledge of the business environment
Programming languages such as SQL, Python, etc.
Ability to communicate clearly
Problem-solving skills
Presentation skills
High level of mathematical ability
Good interpersonal skills
Extremely meticulous in approach to work
Outstanding attention to detail
Proven ability to meet established deadlines
A strong drive for result
Detail-oriented with strong organizational skills
Ability to function in a high volume setting with tight deadlines
What We Expect From You:
A high degree of professional ethics, integrity and responsibility.
Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
High sense of confidentiality and discreteness.
What You Should Expect From Us:
Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.