Collections Officer - SME at FairMoney

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position of:

Job Title: Collections Officer - SME

Location: Lagos
Employment Type: Full time
Department: Risk

Job Description

• In this role, you’ll be required to ensure prompt collections of loan repayments, monitor and rehabilitate accounts in arrears through effective and efficient deployment of standard collections & recovery practices aligned with legal framework requirements.
• You will also handle customers’ objections and complaints in a professional manner and liaise with respective departments where necessary for prompt resolution.

Responsibilities & Duties

• Engage defaulting customers through the telephone, e-mails and other legal means to demand for payments on overdue accounts.
• Maintain daily activity logs of number of calls, right party contacts, promises to pay and promises to pay kept.
• Verify information of overdue arrears and follow up with calls
• Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.
• Tracking of Payments by following up on pending promises.

Requirements

• University Degree from any related field
• 2+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations
• High self-motivation with strong interpersonal skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus.

Application Closing Date
Not Specified.