Client Service Personnel at a Reputable Furniture Manufacturing Company - Don Quester Consulting

Don Quester Consulting - Our client, a reputable Furniture Manufacturing Company located in Lagos, is currently recruiting suitable candidates to fill the position below:

Job Title: Client Service Personnel

Job Application Code: CSP 001
Location: Lekki, Lagos
Employment Type: Full-time

Requirements

• B.Sc. / HND in Marketing, Communications or related field with certification in sales / marketing with a minimum of 4 years’ proven post qualification/experience as a client service personnel or customer service officer/ marketing officer in a manufacturing sector.

Job Competency Requirements:

• Ability to build and maintain key customer relationships with clients and address their needs effectively.
• Ability to Drive for new innovative processes and strategies in concert with long-term plans.
• Ability to Monitor customers satisfaction, handling complaints in such a way that customer satisfaction is ensured.
• Ability to continuously research on market and consumer surveying and reporting: market development, market size, trends, shifts in consumer needs, changes in consumer preferences.
• Ability to do promotions, advertisements and website management and monthly newsletter development.
• Ability to Conduct customer satisfaction survey monthly, analyze and report.
• Ability to maintain high level of professionalism and competence in every client interaction, build positive and productive relationships with clients and make frequent client calls and visits a times to strengthen client relationships.
• Ability to resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and follow up with potential clients to propose new offers.

Application Closing Date
31st May, 2022.

Method of Application
Interested and qualified candidates should send their Application Letter and updated CV in PDF format to: [email protected] using the Job Title and Code as the subject of the email.

Note: Only shortlisted candidates would be contacted and scheduled for interview.