Customer Service Officer at Philban Consulting

Philban Consulting - Our client is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities
Act as the company gatekeeper:

• Respond appropriately to messages from all company interphases (website, phone lines, WhatsApp, email, etc.) Manage incoming calls.
• Generate sales leads and keep records of leads and sales.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

Interphase with customers:

• Follow communication procedures, guidelines and policies
• Find out the customer's needs and recommend the right product for them to use.
• Take the extra mile to engage customers, Place outbound follow-up calls to sales leads and persuade potential customers to make purchases.
• Inform customers of deals and promotions and increase sales by recommending complementary items to go with their requests in order to sell as many products as possible per customer.
• Give advice and guidance on product selection to customers, explain how products work, and demonstrate how to use products where possible using provided graphics
• Handle customer complaints provide appropriate solutions; follow up to ensure resolution and escalate issues to the appropriate Manager as necessary.
• Build customer loyalty through the Rewards Programme.
• Assist customers with any technical issues experienced with the website and escalate any issues to management appropriately.
• Maintain a positive, empathetic and professional attitude toward customers at all times, providing a customer experience that will make the customer return.

Process orders:

• Record customer orders taking note of items, costs and delivery locations
• Confirm orders before dispatching them for delivery each morning.
• Package orders and fill our delivery note before dispatch
• Monitor delivery process, ensuring that orders are delivered as agreed with the customer

Inventory management:

• Record batch production for each product noting batch numbers, dates and time of production as given by the Production Unit.
• Inspect inventory levels weekly to identify shortages and report to Production Mgr asap
• Ensure product stock is adequate for all distribution channels and can cover direct demand from customers.
• Maintain sales records, ensuring that daily and weekly sales records are kept as required.
• Assist with daily administrative duties as requested by MD.

Requirements

• Interested candidates should possess a BSc Degree / HND qualification
• A minimum of 3 years of work experience.

Salary

• N50,000 - N70,000 Monthly.

Application Closing Date
12th May, 2022.