Front Desk / Customer Service Representative at First Property Hub Profile Limited

First Property Hub Profile Limited with RC Number 1562915 is involved in Real Estate development with core interest in investments, training/consultancy and marketing syndication through employing cost effective expertise, techniques and materials to deliver pocket friendly Real Estate Solutions. We are located at Km 47 lekki Epe Express Way Ogidan Bustop by Checking Point Bus stop, Sangotedo, Lagos.

We are recruiting to fill the position below:

Job Title: Front Desk / Customer Service Representative

Location: Ajah, Lagos
Employment Type: Full-time

Responsibilities

• Manage incoming phone calls. Answer and appropriately routes all calls for various business units with courtesy, speed, and accuracy. Present a professional, courteous demeanor when responding to enquires.
• Provide prompt and courteous service: both on the phone and in person.
• Demonstrate friendliness and proper phone etiquette with every customer.
• Maintain a professional appearance and work area.
• Provide general and specific information regarding properties for sale from customers and refer sensitive, and/or complex requests for information and other inquiries or complaints to the appropriate officer.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Receive and greet customers and visitors.
• Generate sales leads.
• Identify and assess customers’ needs and provide information to their satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Take the extra mile to engage customers.
• Effectively deliver on any role assigned by the MD/CEO
• Managing staff morning roasters.
• Adhering to other delegations from the MD.

Requirements

• Candidates should possess a Bachelor's Degree with 2 - 3 years work experience.

Salary
N50,000 - N60,000 monthly.

Application Closing Date
31st May, 2022.