Retail Customer Service Officer at Milky Express

Milky Express, a company into Manufacturing and Retail of child care products, is recruiting to fill the position below:

Job Title: Retail Customer Service Officer

Location: Lagos
Employment Type: Full-time

Responsibilities

• Manage all customers order and inquires through all channels.
• Provide prompt and courteous service: both on the phone and in person.
• Demonstrate friendliness and proper phone etiquette with every customer.
• Ensure customers recieve their orders as at when due.
• Raise quotations and invoices on ERP.
• Accurate completion of daily sales reports and communication to direct superior.
• Maintain a professional appearance and work area.
• Provide general and specific information regarding properties for sale from customers and refer sensitive, and/or complex requests for information and other inquiries or complaints to the appropriate officer.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Receive and greet customers and visitors.
• Generate sales leads.
• Identify and assess customers’ needs and provide information to their satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Take the extra mile to engage customers.

Requirements

• Candidates should possess an HND / B.Sc Degree with 2 years relevant work experience.
• Very good communication and interpersonal skills
• Numeracy skills and maintaining a record of all transactions that have been completed during the shift.
• Outgoing personality and demonstrate the ability to converse easily with all walks of life.
• Attention to detail is critical and demonstrates the ability to listen.
• Trustworthy and loyal towards the company as employees will be trusted with confidential information and monies.
• Ability to handle large cash transactions with confidence.
• Must be able to work under pressure with a calm demeanor.
• A strict follower of company rules and procedures.
• Ability to balance and submit cash records when required by superior.
• Proficiency in MS Word and MS Excel.

Bonuses are available based on the following Key Performance Indicators:

• Level of compliance with aesthetics and ambiance standards while on duty
• % of customer complaints flagged
• % of customer data accurately updated on ERP
• % of customer service complaints reported
• % of compliance to customer feedback forms duly completeD
• % of compliance to standard sales procedures on ERP
• % Sales & service target achieved.

Salary
N50,000 - N60,000 Monthly.

Application Closing Date
8th June, 2022.