Hotel Manager at Greengates Group Limited

Greengates Group Limited is a multinational and majorly family held equity company established over 22 years ago to provide world class products and services in all the countries it operates. From a vantage position, presence and partnerships with time tested and successful institutions in major industrialized and commercial capital in Europe, North America and Asia, we have acquired a world class solution to meeting our customers.

We are recruiting to fill the position below:

Job Title: Hotel Manager

Location: Lagos
Employment Type: Full-time

Summary

• Plan, direct and coordinate activities of the  HOTEL operations. Manage the day to day activities of the Operations.
• The focus is strategic, tactical and short term operations management, thus responsible for design, operation and improvement of the operations.
• Duties and Responsibilities include formulating policies, managing daily operations, and planning the use of material and Human resources.
• The position will in addition be responsible for coordinating the identification, pursuit and generation of new business opportunities from other revenue streams in the hotel. The goal is to meet and exceed revenue targets by ensuring that the new business developed is continually maintained.

Primary Responsibilities
Key objectives of the job include but are not limited to the following:

• Advise on and implement policies, goals, objectives and procedures for the operations.
• Develop and implement growth activities to achieve agreed growth targets.
• Plan and coordinate product development, identification of new business opportunities and the development of marketing strategies.
• Gain a clear understanding of customers’ businesses and requirements;
• Set budgets/targets
• To maximize revenue and maintain a tight hold on cost
• Gathering market and customer information
• Keep abreast of what competitors are doing
• Monitor and analyze sales and growth activity against goals.
• Identify and implement means of improving sales
• Maintain detailed knowledge of company’s product;
• Maintain relationships with existing customers through regular review visits;
• Liaise with customers (which may include actual selling);
• Visit potential customers to demonstrate products and gain new markets;
• Supervise, motivate and monitor team performance;
• Identify, measure and maintain performance of supervised personnel
• Build skill and capability of supervised personnel
• Identify and develop appropriate skill capability building responses including training for self and supervised staff
• Provide input into career planning/deployment decisions for supervised staff

Review performance:

• Develop ,for each financial period, capital and running expenditure proposals for operations and present  for approval.
• Prepare and monitor budget to verify expenditures stay within budgetary restrictions,
• Review performance metrics and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Identify, develop and implement means of improving the operations
• Communicate performance /developments in the organization to supervised personnel;
• Identify, measure and maintain performance of supervised personnel:
• Ensure that individual goals/personal objectives of supervised employees are properly aligned with business goals and objectives
• Identify individual /team performance improvement areas and opportunities
• Ensure effective and efficient maintenance of facility/ equipment’s;
• Ensure the development, planning and execution of maintenance activities for equipment’s and facilities
• Organize and provide required resources for effective and efficient maintenance of equipment/facility
• Monitor performance of equipment and identify/resolve on a timely basis decline in equipment performance
• Perform public relations duties
• Ensure safety, security, health and environmental conditions of operations personnel and equipment
• Other duties as assigned.

Quantitative Dimensions:

• Departmental budget
• Volume of business
• Value of operational input
• Materials
• Values of Facilities/Equipment
• Number of supervised Personnel

Key Performance Indicator

• Actual Budget Performance
• Actual sales against plan
• Number of adopted improvement initiatives
• Level of motivation and satisfaction of supervised staff
• Timely presentation and approval of plan
• Profitability
• Service quality
• Customer satisfaction index

Recruitment and Selection Criteria
Person Specification:

• Education & Training: Degree in Hotel Administration or Business Admin or any relevant Social Science And/or A combination of a professional hospitality certification in catering and hotel management coupled with experience.
• Experience: 4 - 6 years Operations management experience in the hospitality industry preferred.
• A strong F&B background would be an added advantage.

Knowlwdge, Skills And Abilities

• Knowledge of Industry applicable regulations, standards and rules, codes and safety laws.
• Understand technical issues and the application to product standards and design.
• Business knowledge, leadership ability  and technical understanding of operations
• Proficiency with PC, Microsoft office suite and working knowledge of industry specific software if any
• Strong oral (presentation skills)and written communication-ability to effectively communicate and present complex technical information to a variety of audiences by speaking or in writing
• Team work- encourages and facilitates cooperation, pride, trust and group identity; foster commitment and team spirit; works with others to achieve department goals.
• Quality service: Committed to quality service. Must be comfortable interacting with governmental regulatory bodies and senior executives.
• Panning and organizing-ability to plan, organize, priotize work in order to meet deadlines.
• Self-Management-sets well defined and realistic personal goals; monitors progress and is motivated to achieve manages own time and deals with stress effectively.
• Able to train, motivate and guide the service team to provide quality service
• Charismatic, results oriented leader who thinks outside the box
• High energy levels with a positive attitude
• A strong motivator
• Strong interpersonal skills, with abilities to train, coach, mentor, motivate and have a good rapport with all.

Working Condition:

• Work requires travel to meetings, inspection as well as willingness to work flexible schedule.

Competencies:

Managerial:

• Knowledge catalyst for personnel
• Analytical thinking/Problem solving
• Decision making
• Numerical analysis
• Creativity/Innovation
• Build/Maintain Relationship
• People development
• Impact/Influence
• Strategic thinking
• Motivation
• Planning and organizing
• Performance measurement and management
• Management control
• Delegation

Functional:

• Leadership
• Sales/Customer Service Management
• Project Management
• Target setting/Appraise

Personal Attributes:

• Flexible
• Integrity
• Numeracy
• Applied Learning
• Management empathy

Salary
N150,000 - N200,000 monthly

Application Closing Date
19th May, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.