Product Support Specialist at Metro Africa Xpress (MAX.NG)

MAX is a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.

We are recruiting to fill the position below:

Job Title: Product Support Specialist

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for an Innovative Product Support Specialist, who will work closely with relevant Product team members.
• You will be a strategic thinker with strong organisational and problem-solving skills
• You will have strong research experience, an analytical mind and outstanding presentation skills.
• You will be highly analytical, a a self-starter, result oriented and able to thrive in an entrepreneurial and fast paced environment.
• We are committed to and encourage equal opportunity.

What You’ll Do

• Working with the relevant Product team members, to provide support services for the team’s project, to ensure the product requirements are built rightly.
• Support the team in pre and post product deployment.
• Managing product models to ensure they are up to standard in fulfilling product implementation goals.
• Monitor and effect the adherence of guiding product policies and goals
• Work with the Marketing, Customer Engagement, and Sales Teams to provide second level support that continuously improves marketing lifecycle
• Monitoring the customer experience for users of our products and overseeing continued improvements to the user experience.
• Manage and remove obsolete products.
• Complete all works necessary to support market research need.
• Conduct discovery calls & onboarding calls with users to address customer technical needs.
• Investigate user problems and identify root cause; determine possible solutions, test and implement solution, and confirm the issue has been resolved.

What You’ll Need

• Bachelor’s Degree in Finance, Marketing, Business Administration or other relevant fields
• 2 years of product management support experience, leading strategic and operational initiatives
• Proven and successful experience leading high-performing product and promotional strategies for a business, resulting in increased revenue.
• Ability to manage stakeholders
• Excellent analytical, decision-making, and problem-solving skills
• Competence to analyze financial and non-financial data
• Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques
• Excellent knowledge and use of existing software packages (Power BI).

Application Closing Date
19th May, 2022.