Posted on Thu 12th May, 2022 - hotnigerianjobs.com --- (0 comments)
Kennedia Consulting is a cost-effective professional services firm in West Africa region. We are a company that provide qualitative consulting and outsourcing services to our esteemed clients and have continuously kept ourselves “ahead of the curve”. Our innovative solutions runs across areas of Personnel Outsourcing, Business Process Outsourcing (BPO), Taxation services, Facility Management and Vehicle Management.
We are recruiting to fill the position below:
Job Title: MSIP Operations Assurance SME Personnel
Location: Lagos
Employment Type: Contract
Job Summary
The profile we are looking for is a Customer minded colleague, with a strong background in solution delivery, support, and operations.
As a part of our Operation & Support Team, the ideal candidate will play a key role in managing the delivery of services on our “live” customer network, broadcast platform and/or IS/IT infrastructure, managing external (Customer) & Internal Stakeholders.
As an operation Assurance SME, the ideal Candidate will be SPOC for internal and external stakeholders while working to ensure system uptime & fixing issues as per defined SLAs.
The Ideal Candidate will be reporting to the Head of Mobile Money Operations and functionally belong to Group and South Africa Hub for Mobile Money.
Key Responsibilities
Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MSIP functions.
Trigger SW update/upgrade based on Life cycle management.
Coordinate the Problem Management status customer reporting meetings as part of the MS Governance Model;
Act vigilantly to customer requests as per agreed SLA / WLA.
Seek customer approval for problem solutions that depend on customer acceptance or action, and negotiate penalties exceptions in case of customer nonacceptance
Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necessary.
Perform ECW Integration and configuration change activities within the approved change window.
Ensure that impacts due to forecasted periodic maintenance are reported and agreed upon with the customer.
Continuously drive for efficiency, improvements in automation and excellence in service delivery.
Approve and support improvement plans that require multi delivery unit initiatives; Internal & external Audit handling.
Prepare to present Ericsson in the governance Meeting.
Key Qualifications and Competence
Interested candidates should possess a Bachelor's Degree
Overall operational experience, 4-6 years.
Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years.
Experience in Managed Services in Operational assurance or SME areas. 3+ Years
Understanding of Ericsson Wallet Platform or adjacent BSS domains products such as Charging System
BSS Experience 3+ years
Strong leadership skills with a focus on team performance
Excellent understanding of network entities like F5, VMware & PKS.
Hands-on experience with Shell scripting, python, Unix based platform, application & network layer protocols, ELK & Grafana.
Troubleshooting & Analytical skills.
Knowledge in DB is a plus.
ITIL processes knowledge is a merit
Result oriented with customer first attitude
Can handle stressful and ambiguous situations
Excellent communication skills in written and spoken English
Self-motivated with strong drive and initiative, collaborative, relating and networking
Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
University degree in Technology, preferably MSC
Knowledge of telecom & fintech industry.
Good knowledge of container, docker, Kubernetes.
Embrace working in a rapidly developing area, and understand that innovating, adapting and responding to change is key to becoming successful.
Fluent in spoken and written English and French.
Application Closing Date
20th May, 2022.
How to Apply
Interested and qualified candidates should send their CV to: careers@kennediaconsulting.net using "MSIP SME" as the subject of the mail.