Female Hotel Receptionist / Front Desk Officer at Edo Heritage Hotel

Edo Heritage Hotel Benin City, is a four star hotel with large upscale establishments, fully staffed and complete with tons of extras. Edo Heritage Hotel, one of the leading hotels in Benin City offers you services that will last in your memories, as we are fully aware that after a long journey and stressful day at work, you need to wind down in serenity for peace of mind. Edo heritage hotel stands for recreation, relaxation, comfort, luxury and excellence with modern facilities.

We are recruiting to fill the position below:

Job Title: Female Hotel Receptionist / Front Desk Officer

Location: GRA, Benin City / Ugbor, Edo
Employment Type: Full-time

Job Duties and Responsibilities

• Welcome and greet guests.
• Answer and direct incoming calls.
• Inform guests of hotel rates and services.
• Make and confirm reservations for guests.
• Ensure proper room allocation.
• Register and check guests in.
• Confirm relevant guest information.
• Verify guest's payment method.
• Issue room keys and direct guests to their rooms.
• Maintain clear and accurate records of guest room bookings.
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Listen and respond to guest queries and requests both in-person and by phon.
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Manage conference room bookings and scheduling.
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area

Requirements

• Candidates should possess B.Sc, OND, HND qualification in relevant fields.
• Must have completed NYSC.
• Minimum of 3 years experience.
• Must be 25 years of age and above.
• Intrested Canadidates must live in Edo State, Benin City, GRA, Ugbor and its Environs
• Must be a Female with professional appearance and attitude.

Key Competencies and Qualities:

• Customer service orientation
• Attention to detail and accuracy
• Planning and organizing
• Ability to multitask and prioritize
• Professional appearance and attitude
• Effective verbal and written communication skills
• Ability to handle stress and stay calm under pressure
• Conflict resolution skills
• Decision making and judgment skills
• Team work
• Flexible regarding work schedules
• Ability to respond appropriately to diverse customers and guests.

Application Closing Date
Not Specified.