Work Control Clerk at the U.S. Consulate General

The U.S. Mission to Nigeria comprises of the Embassy in Abuja, FCT, and the Consulate General in Lagos. U.S. Consulate General Lagos is the Mission’s representative to the Nigerian people in the southern region.

We are recruiting to fill the position below:

Job Title: Work Control Clerk - Current Mission Employees, USEFMs, EFMs, and MOHs

Announcement Number: Lagos-2022-050
Location: Lagos
Series / Grade: LE - 1205 6
Promotion Potential: LE-6
Hiring Agency: Consulate General Lagos
Work Schedule: Full-time - 40 hours per week

Overview

• Hiring Path: Open to the public
• Who May Apply/Clarification From the Agency:
  • For USEFM - FP is 08.  Actual FP salary determined by Washington D.C.
  • All Interested Applicants / All Sources
• Security Clearance Required: Public Trust - Background Investigation
• Appointment Type: Permanent
• Appointment Type Details: Indefinite subject to successful completion of probationary period

Summary

• The work schedule for this position is: Full Time (40 number of hours per week)
• Start date: Candidate must be able to begin working within a reasonable period of time (6 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
• Supervisory Position: No
• Relocation Expenses Reimbursed: No
• Travel Required: Not Required

Duties

• The incumbent reports to the Senior Facility Manager and the Assistant Facility Manager, working under their direction to determine work priorities. 
• The incumbent is a primary point of contact for all routine, emergency and preventive maintenance work orders and requests for services, and assures distribution to the appropriate shop for action. 
• The incumbent is the customer service representative for the Facility Management section, communicating with personnel from all levels within the Consulate. 

Qualifications and Evaluations
Education Requirements:

• Completion of Secondary School is required. 

Experience:  

• A minimum of two (2) years of office administrative/clerical experience in a customer service environment is required.

Job Knowledge:  

• Must have good working knowledge of an active office environment; be thoroughly familiar with reporting structures and the standard office hierarchy; 
• Must know how to support multiple persons simultaneously including maintaining an adequate stock of office supplies; 
• Must know basic math, capable of handling currency and working a balance sheet; must know how to set up and maintain a filing system. 

Evaluations:

• This may be tested. Please specify your level of proficiency in the language listed.

Language:  

• Good working knowledge in speaking/reading/writing of English is required.

Skills and Abilities: 

• Must be a visionary, forward thinker and quick understudy with an aptitude to learn so s/he can anticipate the needs of the office and those individuals s/he supports. 
• Must have excellent interpersonal skills and be able to handle a large workload and multiple tasks simultaneously. 
• Must be organized, methodical, decisive and have professional telephone skills. 
• Must have strong computer skills, able to use Microsoft Office Software Suite (Word, Excel, PowerPoint etc.). 
• Must have good typing skills to write memos, populate spreadsheets, and perform data entry. 
• Ability to translate documents from Host country language into English and vice versa is required. 
• Must have excellent filling skills to keep track of current and historical information, including documents that must be kept in the Maintenance Library. 
• Must be customer service oriented and able to handle difficult customers with tact. 

Equal Employment Opportunity (EEO):  

• The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits
Agency Benefits:

• Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Lagos, Nigeria may receive a compensation package that may include health, separation, and other benefits.
• For EFMs, benefits should be discussed with the Human Resources Office.
• The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

• For the current COVID-19 Requirements please visit the following link.

Hiring Preference Selection Process:

• Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

Hiring Preference Order:

• AEFM / USEFM who is a preference-eligible U.S. Veteran*
• AEFM / USEFM
• FS on LWOP and CS with reemployment rights **

* Important

• Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. 
• The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 
• ** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
• For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link

Marketing Statement:

• We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Salary
NGN 4,834,097 (USD 34,021) / Annum

Application Closing Date
19th May, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Important Information

• All candidates must be able to obtain and hold a Public Trust clearance. 
• To apply for this position click the “APPLY TO THIS VACANCY” button at the top of the page. Click on the “Submit Application” button to complete your application process.
•  For more information on how to apply visit the Mission internet site.

Required Documents
To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:

• Residency and / or Work Permit
• Secondary School / High School Diploma

Eligible Family Member Applicants:

• Copy of Sponsor's Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

• Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. 
• For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
• Thank you for your application and your interest in working at the U.S. Mission in Lagos, Nigeria.