Hotel General Manager at Leo HR Consulting

Leo HR Consulting is driven by passion for excellence and desire to help people and organisations do things right. We are focused on helping organisations achieve organisational effectiveness and competitive advantage through effective HR Management systems and strategies.

We are recruiting to fill the position below:

Job Title: Hotel General Manager

Location: Garki, Abuja (FCT)
Employment Type: Full-time

Key Responsibilities
We seek a hotel general manager who can deliver or is willing to learn how to deliver on the following:

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Lead all key property issues including capital projects, customer service and refurbishment
• Hold regular briefings and meetings with all head of departments.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations.
• Establishes and maintains open, collaborative relationships with managers and ensures they do the same within their respective teams.
• Ensures compliance with all Hotel policies, standards, and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs).
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establishes challenging, realistic, and obtainable goals to guide operation and performance.

Education and Work Experience

• Bachelor's Degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related major.
• Other hospitality certifications are an added advantage
• Must have 10 to 15 years’ experience in the hospitality industry with significant luxury and international experience, and at least 5 years’ experience as a General Manager.
• High level of experience with top brands in the hospitality Industry.

Requirements:

• Knowledgeable in hospitality standards.
• Attention to details and procedures.
• Ability to liaise and communicate with clients directly.
• Familiar with Opera PMS and other hotel software
• Excellent negotiation skills.
• Excellent verbal and written communication skills
• Excellent customer service with a client focus
• Effective corporate leadership and team management
• Proficiency in Microsoft office suites (Word, Excel, and Power point).

Salary
N50,000 - N700,000 / Month.

Application Closing Date
23rd May, 2022.

How to Apply
Interested and qualified candidates should send their Resumes to: [email protected] using the Job Title and industry as the subject of the email.

Note: Only shortlisted applicants will be contacted.