Customer Service Officer at FMCG Distribution Company - Fadac Resources and Services Limited

Fadac Resources and Services Limited - Our client is an FMCG Distribution company with retail outlets all around Nigeria. They specialize in the wholesale distribution of home appliances products.

They are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ojota, Lagos
Employment Type: Full-time

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries and complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Process orders, forms, applications and requests
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Follow up on customer request
• Provide feedback on the efficiency of the customer service process.

Requirements

• Minimum Qualification of Bachelor's Degree
• 2 - 3 years of proven work experience as a Customer service representative
• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Candidates must reside within Ojota and its environs.
• Attention to details and accuracy.

Application Closing Date
31st May, 2022.