Enterprise Cloud Technical Sales Engineer at Whogohost Limited

WhoGoHost was founded in 2007 by Opeyemi Awoyemi, then a student of Obafemi Awolowo University, to serve clients of his web design firm ennovateNIGERIA who also needed hosting for their websites. WhoGoHost was then simply a reseller that provided hosting services to customers, allowing them to pay in local currency. In 2010, Toba Obaniyi joined him as a partner to help grow the vision. WhoGoHost got incorporated in 2011 and the growth truly began. In 2012, Toba Obaniyi took over as the CEO of the company, building the company, with the help of a dedicated and talented team, to the size it is today.

WhoGoHost is currently the largest web hosting company in Nigeria and the West African region. The company started as a web hosting firm but has grown to offer a lot of other products and services to help her customers grow and succeed online. Focused on delivering top-notch support and the best offerings, WhoGoHost continues to evolve and introduce new ways to engage her customers and support their businesses. WhoGoHost has received several awards over the years and is recognised as the top choice for businesses that need to get online. WhoGoHost is an accredited NiRA (dotNG) registrar and also a Google G Suite accredited resellers.

We are recruiting to fill the position below:

Job Title: Enterprise Cloud Technical Sales Engineer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Purpose

• You will work with sales and cross-functional teams to introduce the company cloud services on a technical level to interested customers by providing support and technical expertise throughout the entire sales cycle.
• You will also be required to solve problems on critical technical issues for our customers in order to grow the revenue of our enterprise market.
• You will also be responsible for increasing the building of strong, long-lasting customer relationships by understanding the needs of existing and prospective customers who need a cloud solution and assisting in convincing them of our value offerings to transform their businesses.

Job Duties

• Provide support and technical expertise from pre-sales, to value proposition, to actual sales, to post-sales support, including on-site field support.
• Build and maintain close relationships at all levels of customer organizations, striving to become a trusted advisor and subject matter expert on Whogohost’s products and services.
• Meet with customers over the phone, email, or on-site to assist in all aspects of business development.
• Deliver technical customer presentations to demonstrate Whogohost’s differentiated solutions at customer meetings, customer training sessions, conferences and seminars.
• Attend and/or participate in trade shows, conferences, and company sponsored events with minimal notice.
• Collaborate with team members and other cross-functional teams to solve customer problems, document best practices to improve overall performance and prioritize solutions impacting customer adoption to the cloud environment of their choice.
• Maintain records of customer visits and interactions.
• Provide expertise to support the technical relationship with the existing Enterprise customers.
• Work with the team to identify and qualify business opportunities, key customer objections and develop a strategy to resolve technical barriers.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution, using the best practices, on any of the Cloud platforms the company operates.
• Create and develop Proofs of Concept (POCs), technical presentations, and demos that is compelling and informative by highlighting the value of the company’s products with a clear plan to take a prospect successfully through the evaluation process and make them satisfied customers.
• Support the research and development of new enterprise products and services.
• Drive business growth by providing technical support for our enterprise products & services to existing customers.
• Support the achievement of the team sales and company revenue targets
• Meet performance standards set by the department
• Understand customer requirements and product capabilities of a business and technical level to effectively communicate the unique benefits of our cloud solutions and appropriately set expectations;
• Educate customers on business practices and any associated contractual implications.
• Respond promptly to customer technical support requests.
• Pursue continuing education on new solutions, technology, and skills to improve the company’s sales goals and for personal development
• Analyze and investigate product and service complaints by enterprise clients to ensure closure and customer satisfaction.

Required Experience, Skills, and Qualifications

• Bachelor's Degree
• Experience with infrastructure architecture including storage, compute, database, and networking.
• Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT Technology space.
• Prior experience in B2B or cloud sales.
• Minimum of 1-year technical experience or technical background required.
• Experience working with collaboration technology.
• Effective relationship building/growing skills, with the ability to deliver results simultaneously in a cross-functional environment.
• Has knowledge of market needs, competition, and the latest industry news and trends.
• Effective written and verbal communication skills and excellent interpersonal, problem-solving, and analytical skills, with the ability to plan, pitch, and execute strategies.
• Ability to work independently & a team player
• Must have a working laptop
• Must be able to work remotely and on-site.

Application Closing Date
13th June, 2022.