Web Quality Assurance Partner at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Web Quality Assurance Partner

Location: Lagos
Employment Type: Permanent

Job Objective(s)

• Responsible for monitoring and driving the effective use of products and services to enable users’ seamless navigation on each of our products and website.

Responsibilities

• Inspect and ensure high quality is maintained throughout all website operations.
• Oversee the consistency of web and online applications through constant check of processes and outputs.
• Verifying fixes for customer/user support issues.
• Ensures documentation for all required tests and activities are attended to.
• Encouraging constant change and improvement in performance and quality.
• Directing objectives to maximize profitability.
• Monitoring performance and writing reports.
• Ensure that user expectations are met on managed web applications and sites.
• Review user business requirements as well as technology functional requirements document.
• Communicates quality metrics and inspection results to appropriate managers including, but not limited to daily, weekly or monthly KPI.
• Checking for broken links.
• Checking for missing content, e.g. images.
• Checking for missing page titles.
• Checking for missing metadata.
• Developing and executing test plans for new and existing features.
• Checking the file sizes of pages to ensure they are not too large.
• Checking for browser compatibility.
• Checking that applications are functioning correctly, e.g. online forms.
• Run tests to ensure Server Side Scripting or other languages function correctly.
• Checking that legal and regulatory guidelines are being adhered to, e.g. CBN regulation, data protection, and privacy.
• Checking that pages conform to the Bank's Web-Accessibility standard.
• Checking that the website design standard is maintained.

Qualifications

• Degree in IT, Communication, or any relevant fields.
• Prior experience in quality assurance or other related roles. 
• Minimum of three (3) years’ work experience with hands-on experience in quality assurance.
• Exposure to online and application development processes and standards. 

Candidate Profile:

• Our ideal candidate must be knowledgeable about website and online processes, employee lifecycle, and the business. He/she must have strong Business Acumen, Interpersonal, Relationship Management, and Analytical skills. He/she must be involved in developing and executing test plans for new and existing features, troubleshooting and verifying fixes for customer/user support issues, and running performance tests.

Knowledge & Skills Required:

• Extensive experience in quality control preferred
• Proficient in the use of MS Office Suite (Word, Excel, PowerPoint)
• Familiarity with all browsers, online and offline web test tools
• Excellent written, verbal and interpersonal skills
• Excellent problem-solving and critical thinking skills
• Ability to manage competing priorities in a fast-paced environment and maintain a sense of urgency
• Adhere to compliance with internal procedures
• Proactive, enthusiastic, and fastidious learner able to adapt to changes and provide sound decision-making
• Ability to interact professionally with all organizational levels
• Ability to work cross-functionally with product owners, design, and implementation teams to better understand requirements, further investigate problems and accelerate resolutions.
• Keen attention to detail and organisational abilities.
• Team working skills
• Planning and organisation skills
• Quality assurance software testing
• Thorough understanding of web browsers
• Strong knowledge of quality assurance standards and methodologies.
• Excellent communication skills.
• Knowledge of browsers, website functionality, and use of MS tools
• User Interface and User Experience
• Customer Experience
• Analytical approach with good numerical skill and understanding of statistical analysis.
• All products and services of the bank 

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
14th June, 2022.