Restaurant Manager at White Tree Bistro

White Tree Bistro, a very private and lovely Continental Bistro at the heart of Ikoyi, is recruiting to fill the position below:

Job Title: Restaurant Manager

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Summary

• Position responsible for all the food and beverage operations, which includes all culinary, restaurant, operations.
• Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
• Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

Core Work Activities
Developing and Maintaining Budgets:

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team:

• Manages the Food and Beverage departments
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage operations.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Provides proactive coaching and counseling to team members.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service:

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Drives alignment of all employees, team leaders and managers to the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
• To prepare daily, weekly and end of month reports and any other statistical information as required
• To be responsible for the preparation of statistical performance and forecast on a weekly and or monthly basis and to assist in the preparation for the F&B department
• To prepare the food and beverage yearly budget
• To prepare the daily reconciliation of the beverage sales and take action whenever necessary
• To ensure all daily revenue is accounted for and posted correctly by cross checking the daily food and beverage revenue figures
• To maximize the food and beverage revenue by promoting up-selling in the restaurants and bars
• To participate actively during the end of the month stock take of the beverages outlets
• To maintain standard operating procedures for the food and beverage departments
• To liaise with accounts and purchasing department and ensure there is no out of stock item at any time
• Responsible for the cleanliness of the bars and restaurants
• To ensure health and safety requirements are understood and followed by the team members
• To ensure company policies and procedures are understood and adhered to by the team members at all times
• To ensure a high standards of customer service are observed at all time
• To ensure the succession plan is in place within the department and in used as a guidance for training and exposure
• To ensure any faulty equipment or lightings are reported to the maintenance department and to follow up
• To conduct any other reasonable duty as per management instructions.

Requirements

• Candidates should possess a Bachelor's Degree with at least 7 years relevant work experience.

Application Closing Date
31st May, 2022.

Method of Application
Interested and qualified candidates should send a recent copy of their CV and current Photograph to: careers@whitetreegourmet.com using the Job Title as the subject of the email.

Note: Candidates living in Lagos Island or environs are expected to apply.