Call Center Part-Time Agents (Debt Recovery) at Interra Networks Limited

Interra Networks Limited is an Information & Communications Technology (ICT) company headquartered in Atlanta, GA. USA with offices in Abuja, Lagos and Enugu, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions.

We are recruiting to fill the position below:

Job Title: Call Center Part-Time Agent (Debt Recovery)

Location: Abuja

Position

• Call Center / Customer Service Representative this is part of our debt recovery team, that are responsible for making outbound calls to debtors while projecting a professional image of the company.

Responsibilities

• Making outbound calls. 
• Respond to customer’s issues and concerns.
• Management and first level resolution of customer’s complaints/inquiries.
• Identify and escalate issues to supervisors.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and reports.
• Keeping track of assigned accounts to identify outstanding debts.
• Planning course of action to recover outstanding payments.
• Keep track of assigned accounts to identify outstanding debts.
• Contact debtors to inquire of their payment status.
• Negotiate payoff deadlines or payment plans.
• Handle questions or complaints.
• Create trust relationships with debtors when possible to avoid future issues.
• Update account status and database regularly.
• Alert superiors of debtors unwilling or unable to pay when necessary.

Minimum qualifications

• O' Level

Competencies: 

• Experience in working with targets and tight deadlines.
• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Ability to negotiating and persuading.
• Ability to be polite and compassionate without lacking confidence.
• Excellent Typing skills.
• Multi lingua (Fluency in English, pidgin, and any of the approved native Nigerian languages).
• Proficient in the use of computer applications and systems.
• Willing to work the approved part-time shifts for the call center.
• Proven experience as debt collector is an added advantage.

Interpersonal Competencies:

• Honesty, integrity and a team player.
• Effective communicator
• Diligence, dedication and discipline.
• Team work, proactive, self-driven, result oriented with a positive outlook.
• Critically assesses own performance and continuing self/personal development.
• Good personality, credible, comfortable in dealing with both internal and external customers.
• Committed, reliable, tolerant and determined.

Remuneration
Earn as you work + Commission on debts recovered (Monthly).

Application Closing Date
30th June, 2022.