Second Level Operations Specialist at MacTay Consulting

MacTay Consulting - We are one of the first and leading management consulting firm in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Title: Second Level Operations Specialist

Location: Lagos
Employment Type: Full-time

Job Summary

• We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations.
• This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities

• You will help with Assurance support activities
• Incident management
• You will assist with Problem management
• System administration
• And you will work with Billing operations

Key Qualifications

• Bachelor level, in engineering (IT, Telecom)
• 3-5 years of experience of deploy system test and lead testing team.
• ISEB/ISTQB software testing qualifications would be an advantage.

Additional Requirements:

• Knowledge of Managed Service telecom operations practice
• Knowledge sharing and collaboration skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology.

Application Closing Date
30th May, 2022.

Method of Application
Interested and qualified candidate should send their CV to: bayonle.oduola@mactay.com using the Job Title as the subject of the mail.