Operations Assurance Officer at MacTay Consulting

MacTay Consulting - We are one of the first and leading management consulting firm in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Title: Operations Assurance Officer

Location: Lagos
Employment Type: Full-time

Responsibilities

• Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MSIP functions.
• Trigger SW update / upgrade based on Life cycle management.
• Coordinate the Problem Management status customer reporting meetings as part of the MS Governance Model;
• Act vigilantly to customer request as per agreed SLA / WLA.
• Seek customer approval for problem solutions that depends on customer acceptance or action, and negotiate penalties exception in case of customer nonacceptance
• Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necssary.Perform ECW Integration and configuration changes activities within approved change window.
• Ensure that impacts due to forecasted periodic maintenance are reported and agreed with the customer.
• Continuously drive for efficiency, improvements automation and excellence in service delivery.
• Approve and support improvement plans that requires multi delivery units initiatives;Internal & external Audit handling.

Job Requirements

• University Degree in Technology, preferably MSC
• Overall operational experience, 4-6 Years.
• Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years.
• Experience in Managed Services in Operational assurance or SME areas. 3+ Years
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
• BSS Experience 3+ years
• Strong leadership skills with focus on team performance
• Excellent understanding of network entities like F5, VMware & PKS.
• Hands on experience with Shell scripting, python, Unix based platform, application & network layer protocols, ELK & Grafana.
• Trouble shooting & Analytical skills.
• Knowledge in DB is plus.
• ITIL processes knowledge is a merit
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• Knowledge of telecom & fintech industry.
• Good knowledge on container, docker, kubernetes.
• Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful.
• Fluent in spoken and written English and French

Application Closing Date
30th May, 2022.

Method of Application
Interested and qualified candidate should send their CV to: bayonle.oduola@mactay.com using the Job Title as the subject of the mail.