Telesales Representative at Talentsquare

At TalentSquare (RC 1453480), we help to find, grow and keep the remarkable assemblage of talent who are potential leaders in various fields as well as emerging specializations. We are champions of great organization culture and values, partnering with key business owners or hiring managers to help them build their organizations. Whether consulting for clients on how to build their teams, recruiting the right people, managing talents or developing programs for them, we are exceptionally focused on putting people (talent) first, and being as clear and transparent as possible to help our client's understand how people are important to their business performance.

We are recruiting to fill the position below:

Job Title: Telesales Representative

Location: Lekki, Lagos
Employment Type: Full-time
Industry: Retail

Job Description

• We are looking for an enthusiastic Telesales Representative to contribute in building client relationships and generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
• An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
• The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements

• Proven experience as telesales representative or other sales/customer service role
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Active listening skills and emotionally intelligent
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Salary
N70,000 monthly.

Application Closing Date
Not Specified.