Loan Recovery Officer (Fintech / Lending) at an AI-Driven Lending Platform - Black Pen Recruitment (Imo)

Black Pen Recruitment - Our client, an AI-Driven lending platform, is recruiting to fill the position below:

Job Title: Loan Recovery Officer (Fintech / Lending)

Location: Imo
Type: Full-Time | Permanent
Industry: Financial Services

Job Description

• Our client is looking for a talented Loan Recovery Officer (Fintech/Lending)  to join their team.
• Their team consists of innovators and builders with domain expertise in the lending space.
• They share a determination to continue leveraging data driven approaches to problem solving by building products that the market needs and API integrations that drive value across the board.

Key Responsibilities

• Handle recovery jobs assigned by visiting defaulters in their physical locations and convincing defaulting borrowers to make payments in line with their loan agreement
• Ability to investigate customer reasons/excuses to verify accuracy and gather evidence.
• Collaborate effectively with our internal teams and external collection agencies.
• Ability to follow up on pending payment agreements with default clients and reach negotiated agreements with them.
• Identify challenges in your own portfolio and discuss them with your manager and leadership, for a concerted effort toward debt recovery.
• Analyze the portfolio to identify risky segments, and determine the trends/root causes of default.
• Preparation of reports, providing insights based on data analysis and identification of patterns within your assigned customer portfolio
• Regularly review the communication in use in order to achieve efficiency and effectiveness.

Requirements

• A University Degree from any related field is preferred.
• 3+ years of experience in banking or microfinance operations directly dealing with delinquent clients and other problem-solving situations.
• Apt in negotiating and persuading
• Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects
• Excellent collaborator with internal teams
• Excellent great communication skills, both oral and written, and reporting
• Good grammar, spelling, and punctuation
• Proficiency in Excel
• Must have completed the mandatory NYSC program or have an exemption letter.

Application Closing Date
Not Specified.