Customer Service Personnel at Kradot Limited - 4 Openings

Kradot is a health firm that sick to give solution on health matters in both public presentations and rendering of solution to individuals of the public.

We are recruiting to fill the position below:

Job Title: Customer Service Personnel

Locations: Ikeja, Maryland, Iyana Ipaja - Lagos & Berger - Ogun
Employment Type: Full-time

Duties and Responsibilities

• Handle existing and prospective customers’ inquiries, requests and complaints via phone calls, emails, live chat and across all social media platforms.
• Contribute to revenue generation through renewal calls & emails, up-selling & cross-selling to new & old customers.
• Provide detailed information of company’s services to new & old customers for easy on-boarding & to assist in their decision-making process
• Provide first contact resolution to customer complaints within stipulated time limit and escalate difficult issues to respective unit for prompt resolution
• Build and nurture positive relationships and trust with customers through open interactive communication.

Requirements

• Degree in a relevant discipline.
• 2 - 4 years of relevant work experience in customer support/tele sales
• Experience in startups or start up development activities is a plus.
• Experience in E-commerce activities.

Skills & Knowledge:

• Exhibit in-depth knowledge of customer engagement channels and experience
• Adept in client relations and providing exceptional customer service
• Excellent and engaging communication (oral and written) & interpersonal skills.
• Excellent Persuasive skills.

Salary
N80,000 - N90,000 Monthly.

Application Closing Date
31st July, 2022.