City Manager at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: City Manager

Location: Lagos
Employment Type: Full-time

Responsibilities

• Conceive and execute the strategy and provision of centralised urban services to homeowners, businesses and visitors to the city.
• Implement and manage the Facility Management ERP/software system to ensure each of the City Management business is tracked and monitored efficiently.
• Analyse financial, technical and billing data to identify issues and opportunities, support and reinforce credit collections.
• Implement framework and oversee in-house teams and contracts for providers for services including City security, parking, cleaning, maintenance and landscaping.
• Supervise all City Management staff (gardeners, janitorial services, groundskeepers, etc.)
• Inspecting buildings’ structure and common services infrastructure to determine the need for repairs or renovations
• Create and implement a safety culture for the city, including speed limits and other safety measures.
• Develop, implement and enforce an Emergency Response Services policy.
• Support customer relations to deal with complaints and other issues with end users and property owners.
• Set up, oversee and administer the City Management function for Nigeria and implementation of development control guidelines.
• Establish methodology for service charges, communicate them to residents and businesses and meet targets for service charge collections.
• Oversee facility management activities including managing service charge administration and accounts.
• Monitor, oversee and ensure internal quality standards are met for the operational deliverables of maintenance services.
• Ensure that the city meets government regulations and environmental, health and security standards.
• Develop a framework for a viable transport/shuttle system that will provide a mobility solution to the city’s residents and visitors.
• Develop and implement a framework for a parking and traffic management system.
• Establish a maintenance compound and base for workers and security.
• Prepare weekly, monthly and other periodic reports on the status of City Management.
• Effectively implement and ensure enforcement of best practices, policies and procedures for the city management functions.
• Establish and maintain effective working relationships with other departments, regulatory agencies, consultants and customers.

Requirements
Hard Skills and Experience:

• Minimum of Bachelor's Degree in Engineering, Project Management or Real Estate focused discipline
• Master's Degree and professional certificates are a plus
• 7-10 years hand-on experience in facilities management with at least 3 years of relevant management experience
• Effective development/project management skills
• Excellent budgeting skills
• Excellent reporting skills.

Soft Skills:

• Mature, pragmatic and flexible approach, strong commercial judgment
• Team player but comfortable working autonomously
• Exceptional written and verbal communication skills
• Good negotiation skills
• Good attention to detail
• Rigorous and organized approach
• Hands-on, ready to roll up the sleeves
• Quick learner and ability and pick up new skills in other related fields.

Persona:

• High energy
• Result-oriented 
• Strong work ethic
• Ability to work effectively under pressure

Other Requirements:

• Negotiation Skill
• Reporting Skill
• Communication Skill
• Project Management Skill
• Budgeting Skill.

Application Closing Date
Not Specified.