Customer Service / Call Center Agent at Nicole Sinclair

Nicole Sinclair is a dynamic Human Resources Consulting firm based in Lagos, Nigeria. Our expertise lies in superior talent attraction services while we partner with our esteemed clients in providing training solutions to develop these talents. Our services are provided for both the local and international markets.

We are recruiting to fill the position below:

Job Title: Customer Service / Call Center Agent

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Responding to requests and enquires online
• Taking and handling the phone inquiry and complaints
• Follow-up on customer calls
• Build sustainable relationships and engage customers by taking the extra mile
• Identifying customers’ needs, clarifying information, researching every issue, and providing solutions
• Keep records of all conversations in our call centre database in a comprehensible way
• Process orders, requests, and applications
• Identify and escalate issues to supervisors
• Report on customer feedback
• Provide personalized customer service
• Follow-up on customer calls
• Upsell products and services when required
• Ensure feedback from the customer to further improve the customer services
• Provide product and service information to customers
• Meet personal/team qualitative and quantitative targets

Competency / Skill / Requirements

• Bachelor's Degree in a related field
• Minimum of 6 months experience in customer service/call centre agent
• Excellent communication skills
• Strong phone and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Ability to learn fast and adapt well to changing work schedules
• Must have a good eye for detail
• Must have good problem-solving skills
• Should be innovative
• Must have experience and skills needed to lead a team
• Ability to handle stressful situations appropriately.
• Must have high moral principles.

Application Closing Date
6th June, 2022.