Technical Support Engineer at PalmPay Limited

PalmPay is a Pan-African fintech company currently operating in Nigeria, Ghana and Kenya and expanding to other markets in 2022. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Ikeja, Lagos
Job Type: Full Time
Level: Experienced

Job Desscription

• Data analysis of payment channel and problem analysis
• Deal with and respond to business problems, cooperate with customer service team to solve problem
• Collect requirements, collect suggestions and optimize products;
• Coordinating and promote the problem solving of each department, and optimize the work flow of each department;
• Following up channel problems and contact channel supplier to locate and solve problems;
• Timely respond to Shenzhen team issues and report the progress of problems;
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity.

Job Qualification

• Bachelor's Degree or above, major in Computer Science
• 5 - 10 years working experience, can understand code and analysis log
• Good logical thinking ability and self-study ability
• Positive and responsible working attitude, good communication ability and coordination ability;
• Be able to respond and cooperate with all departments in time
• Be able to work overtime on holidays.

Application Closing Date
Not Specified.