Technical Customer Support Associate at Afriex Nigeria

At Afriex, our mission is to remove the friction of sending money across borders and to level the economic playing field on a global scale. To achieve this we are building a global payment network: a scalable and usable infrastructure that integrates existing fiat and crypto payment networks, including but not limited to crypto exchanges, banks, card processors, and public blockchains. We believe that cryptocurrency will set a new standard for secure online payments, giving individuals and merchants a seamless way to transact with anybody in the world.

We are recruiting to fill the position below:

Job Title: Technical Customer Support Associate

Location: Lagos, Nigeria

Job Description
You'll need to: 

• Answer the phone: respond to customer questions and complaints. This is an English speaking audience that lives in America and sends money home to Africa
• Respond to customer inquiries on live chat: you may have multiple chats going at once
• Answer emails in a timely manner
• Multitask: As you can see customers can contact us from many channels and we must be able to respond to them
• Document your insights and make suggestions to the product team
• Make good judgements.

Requirements
You need: 

• Interested candidates should possess relevant qualifications.
• Excellent English speaking and writing skills
• Demonstrate a strong education background
• Willingness to learn
• Customer service experience
• Bonus if you have worked at a fintech company
• Your own laptop - Afriex has a Bring Your Own Device Policy (BYOD) for all roles.

Application Closing Date
Not Specified.