Customer Experience Officer at Gate & Carter

Gate & Carter - Buying or investing in Real Estate is one of the biggest decisions you'll ever make. But you also know how complex the Nigerian Real Estate industry can be, no thanks to the high level of risks and loose ends involved. So you wonder if you can own a piece of land, smart home in Nigeria or grow your investment portfolio without going through unreliable third-party agents and strenuous paperwork. That’s where we come in.

At Gate & Carter, we’re not just specialists when it comes to Premium Quality Real Estate and investment properties… We also exist to bridge the gap between Real Estate and peace of mind for you -- whether you want to find your dream home or boost your investment portfolio. How? It’s simple. We take our time to get to the core of your Real Estate needs, dreams and desires, and -- in turn-- deliver results that fit in perfectly.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Job Code: 6110
Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities.

Requirements and Skills

• B.Sc Degree in Business Administration or related field
• Proven working experience as a Customer Service Manager or Retail Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation.

Benefits
HMO, Pension, Paid Annual Leave, Vacation, Trainings etc.

Application Closing Date
Not Specified.