Customer Service Intern at Vitalvida

Vitalvida - We provide you with an excellent eCommerce experience as our clients' satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs.

We are recruiting to fill the position below:

Job Title: Customer Service Intern

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

• Experience managing a high volume of incoming and outgoing to sell hair care products to prospective customers or clients.
• Explains product's benefits, features and history to customers
• Influences potential customers to buy hair care products and merchandise by following a prepared sales talk to give product information and product upsells
• Deal and resolve any customer complaints.
• Handle customer orders, provide appropriate solutions and upsell other products within the time limits;
• Keep records of customer orders, funnel process, inventory, and proof of payment with each logistics partner
• Respond to customers’ enquiries via calls, email, live chat, and active social media platforms.

Task:

• Effectively meets daily metrics with speed, accuracy, and a positive attitude.

Strict Requirements

• Interested candidates should possess at least an SSCE Certificate
• No experience needed
• Ability to counter customer objections
• Ability to upsell and cross-sell
• Experience with eCommerce customer service is a +
• Must be independent, self-motivated and organized
• Must be articulate and able to quickly develop rapport with customers over the phone.

Salary

• N50,000 monthly and additional performance commission.

Application Closing Date
31st August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online