Product Support Officer at the Concept Group

The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova - Bespoke Enterprise IT Solutions Company, Percy Aitkins - Bureau De Change.

We are recruiting to fill the position below:

Job Title: Product Support Officer

Location: Yaba, Lagos

Duties & Responsibilities

• Working with the relevant Product team members, to provide support services for the team’s project, to ensure the product requirements are built rightly
• Managing product requirement documents (PRD) to ensure they are up to standard and readily available to all stakeholders
• Support the team in pre and post product deployment
• Managing product models to ensure they are up to standard in fulfilling product implementation goals.
• Monitor and effect the adherence of guiding product policies and goals
• Work with the Marketing, Customer Engagement, and Sales Teams to provide second level support that continuously improves marketing lifecycle
• Monitoring the customer experience for users of our products and overseeing continued improvements to the user experience
• Manage and remove obsolete products.
• Complete all works necessary to support market research need.

Qualifications / Requirements

• Bachelor's Degree in Finance, Marketing, Business Administration or other relevant fields
• 2 years of product management support experience, leading strategic and operational initiatives
• Proven and successful experience leading high-performing product and promotional strategies for a business, resulting in increased revenue.

Skills / Competencies:

• Ability to manage stakeholders
• Excellent analytical, decision-making, and problem-solving skills
• Competence to analyze financial and non-financial data
• Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques
• Excellent knowledge and use of existing software packages (Power BI and Microsoft Excel).

Application Closing Date
Not Specified.