Client Service Manager (Gombe and Yobe) at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Client Service Manager

Locations: Yamaltu, Dukku, Ashaka, Kumo - Gombe and Potiskun, Yobe States
Employment Type: Full-time

Job Description

• As a Client Service Manager in Personal Banking, you’ll take a lead role in delivering an outstanding experience to our retail customers.
• You’ll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs

Responsibilities

• Identify, build and deepen relationships to gain incremental market share of the business segment through the use of financial planning and excellent discovery and profiling skills.
• Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools based on client profiling and suitability assessments
• Draw up work schedules for identifying and marketing prospective customers
• Structure credit facilities to address customers’ needs and prepare/review credit proposals with the Regional Sales Manager
• Monitor and ensure customers’ compliance with credit agreements
• Partner with Analysts to assist with the preparation of client presentations, relationship reviews, credit reviews, and client portfolio.
• Negotiate foreign exchange and credit rates with customers within limits set by the bank to ensure maximum profitability to the bank
• Monitor the unit’s performance against monthly/quarterly/annual plans
• Ensure the timely resolution and client satisfaction on all financial and operational inquiries and investigations and escalations
• Provide on-the job training for Account Officers
• Prepare and present the team’s Monthly Profitability Report (MPR) to the Group
• Perform other duties as may be assigned by the Regional Sales Manager.

Desired Skills

• Typically, a minimum of 4 years’ financial services experience with focus on Retail banking related experience
• A good First Degree in any discipline. Relevant Masters’ degree will be an advantage
• A recognized professional certification will be an added advantage
• Knowledge of credit and the credit approval process; able to work with business and risk officers, product partners and clients on credit requests and issues
• Good analytical aptitude and proven ability to learn and exert sound judgment
• Consistently demonstrate strong attention to detail and follow-up skills
• Ability to be client focused and results oriented
• Proven planning, negotiation and organizational skills; able to prioritize and manage multiple client requests
• Excellent verbal and written communication skills
• Consistently demonstrate a professional attitude
• Knowledge of retail products is a plus.

What We Offer You in Return

• Competitive pay that surpasses industry and matches global standards
• Career Growth
• Merit driven performance management system
• Adequate training and development to help improve your knowledge.
• Employee recognition based on Performance.

Application Closing Date
Not Specified.