Customer Service Executive at Kwality Concepts

Kwality Concept, a pharmaceutical company, is currently recruiting suitable candidates to fill the position below:

Job Title: Customer Service Executive

Location: Abuja
Employment Type: Full-time

Job Purpose

• To provide effective administrative support to field force and Marketing department at all time.

Job Responsibilities

• Serves as demand managers for the supply chain operation.
• Liaise with distributors, hospitals, pharmacies for any supports that will facilitate cordial business relations.
• Confirm LPOs and liaise with Medical Sales Representative on product swap, quantity corrections etc.
• Follow up on debts and ensure timely recovery
• Compile global distributor inventories and advise on stock movement.
• Monitor company social platforms and improve traffic on sites by inviting and encouraging internal and external customers to visit company social sites.
• Monitor and manage the marketing calendar and send out prior reminders to regions and territories. Collate and submit marketing program reports from territories to the PM
• Timely collation of weekly and monthly reports from regions and sending of same to the sales and marketing department every month.
• Assist in resolving any marketing function that may be assigned to you from time to time.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Schedule and coordinate meetings, appointments and travel arrangements for the marketing department.
• Attend to customers' complaints and get them resolved within 24 hours.
• Act as the liaison Officer between the field force and the other departments and get all their issues resolved within 24 hours.
• Ensures that customers stock is invoiced and dispatched as at when due and on time.
• Manages the company's call center with all the professional ambience
• Ensures that the reception is well kept and arranged to suit the ambience of a corporate organization.
• Any other duties as may be assigned from time to time.

Job Factors
Knowledge:

• Knowledge of generally accepted marketingprinciples.
• Ability to resolve customers problems and complaints.
• Ability to lead people by actively practisingand demonstrating esteem leadership principles and values.
• Capability to develop people through providing support and encouragement
• Proficiency to practice what you preach by ensuring words and actions are consistent.
• Skill to cooperate with others and customer oriented.
• Ability to impact and convince others to commit to company’s interest.

Complexity:

• The job specification is highly demanding and calls for high level of integrity and in-depth knowledge in management of manpower and administrative processes as activity not following normal trend may arise resulting in grave consequences for the company if not well handled.
• Because of the attention and extra care the job requires, extended hour of work may be required
• Job requires sound judgementin balancing employee demand and company obligations and may be required to take calculated business decision where straight judgementcould not be given with available data
• Rapid emergency responses decision skill in the event of major hazards within facility necessary, and required at short unplanned notice.

Independent Thinking:

• Holder is expected to develop/review all system/process procedures from time to time by requirement and expiration.
• Holder is expected to effectively review labourrequirements for local regulatory agencies and marry same with global standard, and come up with site specific actions aiming at meeting all relative human resource expectations at all times.

Supports:

• Provide customers with information on any open orders and invoices and resolve issues in different department if needed.

Qualifications

• First Degree in Management / Accounting.
• 3 years experience in customer service.
• Computer literate.

Application Closing Date
27th June, 2022.

Method of Application
Interested and qualified candidates should send their CV to: topnotchrecruitment01@gmail.com using the Job Title as the subject of the mail.