Cleaning Operations Manager at Nicole Sinclair

Nicole Sinclair is a human resource consulting firm founded to maximize HR potential of its existing and potential clients. This we provide through effective partnership in attracting superior talent, developing staff and designing HR processes to yield maximized organizational effectiveness.

We are recruiting to fill the position below:

Job Title: Cleaning Operations Manager

Location: Ikoyi, Lagos
Employment Type: Full-time

Responsibilities
Operations management:

• Ensure all operations are carried on in an appropriate, cost-effective way.
• Examine financial data and use them to improve profitability.
• Manage budgets and forecasts.
• Perform quality controls and monitor staff KPIs.
• Quality execution of every assigned job retainership / one-off that guarantees customer satisfaction.
• Monitor strict adherence to SOP and standards of cleanliness and other services.
• Coordinate all operations activities effectively to meet customer /company expectations

Quality Assurance / Materials Management:

• Regular assessment of all locations /site performance
• Customer relationship management:
• Regular interface with clients by visits and phone calls.
• Prevent as much as possible any clients complaints and resolve issues as they arise
• Collect approved site materials from procurement and admin.

Staff / Asset Management:

• Staff kitting and dressing must meet accepted company standard
• Ensure all staff meets the resumption and closing time schedule by signing off weekly on the attendance register on each site.
• Equipment must be handled in a safe manner before and after usage
• Proper care and maintenance of equipment.

Learning & Development:

• Conduct regular staff training on equipment use and other areas identified

Competencies / Skills / Requirements

• B.Sc or HND in any discipline
• 7- 10 years experience as an Operations Manager in a Cleaning company is a MUST have.
• Previous experience managing cleaners in various client sites including the food-based manufacturing industry is an added advantage.
• Must be able to use and train cleaners on the use of various cleaning equipment such as vacuum cleaners, scrubbers, and walk-behind scrubber machines.
• Must be able to make use of MS - Office tools.

Application Closing Date
24th June, 2022.