Client Service Manager at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Client Service Manager

Location: Lagos
Employment Type: Full Time

Job Summary

• The Client Service Manager will be responsible for generating revenue by creating and maintaining a healthy pipeline of leads, understanding and interpreting technical requirements of clients and providing technical information to clients.
• The Client Service Manager will be responsible for client retention and growth.

Responsibilities

• Creating sales opportunities through inbound lead follow-up, calls and emails,
• Maintain and expand sales pipeline within the target markets for the company
• Act as a tour manager for the company
• Preparation and communication of client proposals
• Working directly and closely with the Marketing department to create awareness for the company
• Key account management and provision of a 5-star client experience
• Ensure adequate maintenance of the facility to ensure service delivery
• Continuous and consistent competitive analysis
• Create, strengthen and manage partnerships in order to deliver on agreed strategy
• Preparation of weekly, monthly, quarterly and annual strategic plans prior to review
• Preparation of tenancy agreements and ensuring tenancy checks are in place
• Preparation of project plans and budget per event
• Preparation of invoices and chasing receivables with clients
• Effective supervision of client experience officers

Key Performance Indicators

• Achieve monthly revenue target
• Qualified, weekly lead generation
• Client service delivery satisfaction
• Turnaround time for client enquiries
• Achieve monthly utilsation rates
• Receivables collection below 60 days 
• Weekly reporting.

Specification / Educational Qualification

• B.Sc in Marketing, Mass Communications or equivalent.
• 2 -3 years of proven work experience in a similar role
• Experience working with a CRM
• Event planning
• Facility management
• Project management

Competence Requirements:

• Strong interpersonal skills
• Facility management
• Event planning skills and experience
• Project management skills
• High attention to detail and commitment to delivery
• Leadership skills
• Superior time management & organizational skills
• Strong work ethic with energetic, professional & team-oriented attitude
• Flexible, adaptable, and resilient
• Fluent in Microsoft office applications
• Proficient in the use of CRM

Job Requirements:

• Marketing
• Leadership Skill
• Time Management
• Interpersonal Skill
• Microsoft Office
• Organizational Skill
• Project Management Skill
• Supervision
• Interpersonal Skills

Application Closing Date
Not Specified.