Customer Service Officer (E-Commerce) at SKLD Integrated Services Limited - Abuja (FCT), Lagos and Rivers

SKLD is an integrated corporate entity providing technology, educational and office supplies, branded product distribution, garment manufacturing and humanitarian aid procurement services through contracts, wholesale, retail, and online channels.

We are recruiting to fill the position below:

Job Title: Customer Service Officer (E-Commerce)

Locations: Abuja (FCT), Lagos and Port Harcourt - Rivers
Employment Type: Full-time

Responsibilities

• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand.
• Assist clients on order-on-line.
• Deal with orders in the back office and liaise with logistics.
• Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
• Manage ongoing customer relationships utilizing our CRM tools.
• Develop collaborative, positive working relationships with staff at our traditional boutiques.
• Assist customers with after-sales service issues.
• Be a primary contact for customer inquiries about our products and brand.
• Able to communicate concisely our company policies to client.
• Maintain and update regular client correspondence.

Job Requirements

• Candidates should possess an HND qualification
• 1-2 years experience in customer service (preferably E-Commerce)
• Strong Ecommerce background
• Must be a sales-oriented person.
• Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
• Outstanding written and verbal communication skills, great phone etiquette and elevated speech
• Proactive personality and self-motivator
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment
• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly.

Salary
N55.000 - N61,000 / month.

Application Closing Date
1st July, 2022.