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HR & Duty of Care Coordinator at Voluntary Service Overseas (VSO)

Posted on Tue 28th Jun, 2022 - --- (0 comments)

Voluntary Service Overseas (VSO), is the world's leading independent international development organisation that works through volunteers to fight poverty in developing countries. Our high impact approach brings people together to share skills, build capabilities, promote international understanding and action to change lives and make the world a fairer place.

We are recruiting to fill the position below:

Job Title: HR & Duty of Care Coordinator

Location: Nigeria
Contract type: Fixed Term
Start Date: 25-July-2022
Full Time: 35 hours per week
Responsible to: People Group, Project Manager Livelihoods, dotted line to People & Change Manager
Responsible for: None

Role Overview

  • This role will be reporting to Programme Manager in Nigeria and will provide HR & duty of care support to enable employees and volunteers to deliver their best. Will be responsible for day to day HR business partnering and duty of care support.

Job / Role Purpose

  • To provide HR & duty of care support to enable employees and volunteers to deliver their best.

Level 1:

  • This post will have no direct contact/access to children and vulnerable adult, post holder will be expected to have a full commitment to uphold VSO safeguarding policy at all times. As part of our safer recruitment practice, a criminal background check (Basic DBS check for UK or equivalent Police check) will be obtained for post holder prior to start date.

Safeguarding level: 

  • VSO has zero tolerance of abuse and exploitation of vulnerable people. We will expect all our employees/ volunteers to commit to protecting children, young people and vulnerable adults from harm and abide by our safeguarding policy.

Task Responsibilities
People Business Partnering:

  • Work with People & Change Manager to support line managers to ensure duty of care, safeguarding, health, well-being of staff and volunteers.
  • Provide support in handling volunteer complaints, grievance, and disciplinary processes.
  • Ensure good people management and people engagement practices are adhere to in alignment with VSO policies and procedures and local laws and legislations.
  • Provide orientation and trainings to ensure staff and volunteers are aware of VSO policies and procedures, values, code of conduct, behavioural competencies and team ways of working are respected.
  • Administer VSO Recruit and People management system both hard and electronic records, ensure accuracy, transparency, timely accessibility to information, data protection and confidentiality.
  • Support project teams and hiring managers in recruitment and coordinate with resourcing team for international volunteer recruitment.
  • Support in planning and facilitating recruitment and selection processes in country and participating in interview panels (as applicable).
  • Collaborate with colleagues to ensure a timely and effective on-boarding process for all candidates in country.

Duty of Care Support & Guidance:

  • Work closely with and support project implementation team for effective implementation and mainstreaming of safeguarding policy including child protection.
  • Focus on strengthening a safe culture and environment, promoting safeguarding awareness and ensuring that across the project, staff & volunteers are encouraged and feel empowered to report.
  • Collate, analyze and disseminate security information as approved or advised by the Global Security Team and Project Manager Livelihoods to VSO staff, volunteers and ensuring the information remains accurate and neutral.
  • Contribute to the development or review of VSO security protocols and support as required in updating VSO’s safety and security plan and protocols.
  • Liaise with global medical team on matters related to staff & volunteer’s medical and seek advice.

Other Duties

  • Fulfil other appropriate level responsibilities as defined by the line manager from time to time;
  • Abide by VSO core values and other VSO policies regarding, Safeguarding, Gender Sensitivity, Child Protection, Data Protection Act, Anti-Bribery, Confidentiality and Security.

Competence Required
Knowledge / Qualifications:

  • Degree in HR or related areas 
  • Safeguarding related training & certification would be added advantage.


  • At least 3 years of experience in HR and or safeguarding/duty of care.
  • Practical experience in recruitment, induction and HR business partnering services.
  • Practical experience of designing and delivering the capacity development program related to safeguarding.
  • Experience of advisory, communication and networking skills.  
  • Experience of working in Nigeria.

Skills / Abilities:

  • Ability to actively support project team to manage safeguarding issues. Time management skills. Strong organization skills.
  • Ability to handle highly confidential information with tact, discretion, and sensitivity.
  • Self-motivated, ability to use own initiative and flexibility.
  • Strong interpersonal skills and confidence in working in international settings.
  • Excellent communication skills with good command of spoken and written English
  • Able to travel across project implementation sites and spend time away from work- base location and home.
  • Commitment to VSO’s mission, values, People First principles and core approaches (Social Inclusion and Gender, Social Accountability, and Resilience).


  • Practical experience within a volunteering INGO context and volunteering for development approach.
  • Knowledge and experience in working both at grass root and strategic level.

Skills, Qualifications and Experience:

  • Ability to be open minded and respectful
  • Ability to be resilient and adaptive to new situations
  • Ability to facilitate positive change and build sustainable working relationships
  • Ability to seek and share knowledge.

Competencies and Behaviour:

  • At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:


Application Closing Date
5th July, 2022.

Interview Date
14th July, 2022

How to Apply
Interested and qualified candidates should:
Click here to apply online

Equal Opportunities: VSO promotes equal opportunities and values a diverse workforce.


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