At Infinion Technologies, we design productivity boosting solutions aimed at delivering business value and making infrastructure and applications available to enterprises. We are a technology and business solutions Company established with the objective of providing world class solutions to Enterprise Businesses. We seek to offer individuals and organizations sublime services to improve operational efficiency. As a certified Microsoft Partner, we never lose sight of the role we play in helping businesses automate their processes and solve their problems in the local and international community.
We are recruiting to fill the position below:
Job Title: Business Analyst, Product & Operations
Location: Lagos
Job type: Full time
Overview
Every individual in our business strives to go beyond for our clients to provide expert advice and become the trusted partner of choice.
To continue building on our achievements for the future and expand globally, Infinion is looking for new talents who can rise to the challenge of dreaming big and growing with us.
If you’ve got the skills and the desire to succeed in a fast-paced environment, we want you to be a part of this exciting period of growth.
You will have the opportunity to bring new ideas to life, and ensure we are continuously improving our service and delivering real value to our customers.
Job Description
Your primary responsibilities will include, but not limited to producing and driving analysis to answer complex business questions.
You will build scaled insights solutions, leverage data to identify service and process opportunities and measure impact and collaborate with cross-functional stakeholders.
You will also directly support INFINION’s business leaders to help us understand customer behavior across all our operations.
Day-to-Day Responsibilities
Provide thought leadership to key business stakeholders, translating data into actionable insights using appropriate analytical solutions
Support business performance in-depth searches to identify and seize opportunities for growth and efficiency, contributing to the strategic direction of the business
Understand business performance as well as answer product and business questions to drive product and marketing actions
Conduct repeatable and ad-hoc analyses to measure and interpret business trends and inform business partner decisions
Apply expertise in quantitative analysis and data visualization to see beyond the numbers and pull insights to help identify trends and opportunities to drive growth of our business, and measure impact
Interface with INFINION business leaders to gather and present data
Enable effective decision-making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
Analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities
Designing new metrics and enhancing existing metrics to support the future state of business processes and ensure sustainability
Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing
Partner with all business leaders to solve problems at scale
Uncover customer usage insights and drive those insights into actions with our team
Be a thought leader for data-informed initiatives and contribute to the team’s direction overall
Conduct in-depth investigations leveraging large and complex data sets
Design, develop and establish KPIs to provide strategic insights to drive growth and performance
Communicate complex insights to stakeholders, both verbally and in writing.
Requisite Qualifications & Experience
Bachelor’s Degree in a numerate field (e.g., Economics, Statistics, Computer Science, Mathematics, Physics, Engineering), or equivalent practical experience
Work experience - Minimum 4 years cognate experience in business analysis
Strong understanding of business decisions on various internal/ external stakeholders
At least 3 years hands-on experience writing SQL queries and working with multiple data sets to generate reporting/ insights
Experience with scripting languages (e.g., Python), and/ or statistical/ mathematical software (e.g., R).
Key Competences & Behavioral Expectations:
Self-starter, experience initiating and driving projects with minimal oversight and guidance
Passionate about data
Advanced experience with SQL and Excel
Experience defining requirements and using data and metrics to draw business insights
Ability to synthesize data into useful formats and bring actionable insights through effective communication
Ability to handle multiple projects simultaneously and to tight timelines in a high-paced and dynamic environment
Proven problem-solving and project management skills
Communication experience in articulating issues to both technical and non-technical audiences
Ability to deal with ambiguity and competing objectives in a fast-paced environment
Demonstrated experience in preparing and executing presentations of technical and business level data.