Hubs Operations Manager at mDoc Healthcare

mDoc is digital health start up that leverages behavioral science, data, technology and quality improvement methodologies to improve access to quality healthcare for people with chronic health needs in sub-Saharan Africa. We are seeking an all-star product suite lead to join our team. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential. We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.

We are recruiting to fill the position below:

Job Title: Hubs Operations Manager

Location: Lagos

The Role

• In this role, you will be responsible for the growth and operations of the tech-enabled hub. Your work will frequently be field-based, extending out to the surrounding neighbourhood and community.
• The Hubs Operations Manager (HOM) will play a vital role in operationalizing our care model in the practice setting.
• In this position, you will manage the day-to-day operations of the hubs and establish an environment in which our care model can thrive.
• You will also be responsible for the growth of the hubs and the sales that come through the hubs.
• You'll work with the Hub's clinical team to implement the self-care model and product workflows, implement a structure for ongoing measurement and improvement of hub operations and sales, and ensure compliance with policies and procedures.
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.

Requirements

• Master's Degree preferred.
• Experience in healthcare operations and sales is a plus.
• First and foremost we are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness.
• You must be someone who is comfortable with technology, working remotely and supporting your groups of individuals remotely. You must be responsive to their needs and willing to be adaptive
• Ability to use a variety of computer systems, including practice management and electronic health record systems
• Prior experience managing  staff in a health setting and working well with clinical teams
• Empathetic, patient, hard-working problem solver  
• Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
• Passion for improving health care experience, outcomes and costs
• Fluency in English is required.

Application Closing Date
Not Specified.