Logistics Officer (Compliance & Resolutions) at GUO Logistics Limited

GUO Logistics Limited, a subsidiary of our parent company, GUO Transport Co is a logistics company with a strong heritage. With over ten years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront delivering innovative value to customers. We have a broad reach, with fulfilment centres strategically located in major cities across Nigeria, helping you get your goods at the right destination in record time.

We are recruiting to fill the position below:

Job Title: Logistics Officer (Compliance & Resolutions)

Location: Coker Orile, Lagos
Employment Type: Full-time

Job Responsibilities
We are looking for Logistics Officers to work alongside the Resolutions teams to handle the following duties:

• Resolve station & customer escalated issues – missing /damaged/ delayed – daily/weekly report
• Monitor and track unacknowledged parcels to resolution – Daily report
• Data spooling and extraction
• Notify affected stations (Origin/destinations); email and phone calls
• Track responses and update the database & escalate when there is no response
• Escalate process failures – root cause
• Follow through on all escalated issues (closure)….
• Reports; system issues, process failure, pending issues, resolved issues, personnel queries
• Forwarded/delayed parcel; Daily report
• Monitor and track Customer pick-up and follow-up to ensure prompt collection, and in good condition to reduce liability
• Take inventory of all delayed customer collections and send to the CPS with an email communication
• Parcel registration issues
• Trip creation and acknowledgment issues
• Waybill edit and cancellation

Requirements

• Candidates should possess a Bachelor's Degree with at least 2 years relevant work experience.
• Ability to identify and analyse issues.
• Strong skills in negotiating, relationship building, problem solving, and timely problem escalation.
• Excellent communication skills
• Strong attention to details
• Strong report writing skills
• Good analytical and investigative skills
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Excellent time management and organizational skills
• Good investigative skills.

Application Closing Date
19th July, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.