Credit Representative (Kogi and Lagos) at ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIEMobisol and ENGIEPowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy.

ThePAYGosolar home systems are financed through affordable installments from $0.19per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Coted’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

We are recruiting to fill the position below:

Job Title: Credit Representative

Location: Dekina, Kogi and Badagry, Lagos

Responsibilities, Deliverables and Activities Key
Responsibilities:

• Customer engagement - Bounce backs & Repossessions for defined customers
• Customer engagement - Customer surveys based on different parameters

Deliverables and Activities:

• Mobile Money Development - Build Mobile Money Network in defined locations
• Mobile Money Development - Develop and implement migration plan of new and existing customers to Mobile Money payment channels
• Continuous improvement of Customer Finance field processes
• Overall Responsibility for Credit performance in assigned locations

Required Skills & Experience

• Degree or Diploma in a relevant field
• Previous experience in loan collection is an added advantage
• Knowledge of the service area geographies.
• Skilled in both verbal and written communications.
• Skilled in customer relations, negotiations and problem solving.
• Demonstrated high levels of maturity
• Team player who is able to work independently
• Demonstratehonesty and integrity.
• Fluency in English and local language(s) in assigned region

Highly Desired Skills:

• Experience with excel and Powerpoint added advantage
• Community work experience.

Application Closing Date
Not Specified.