ICT Manager at Malaria Consortium

Malaria Consortium is one of the world’s leading non-profit organisations specialising in the comprehensive prevention, control and treatment of malaria and other communicable diseases among vulnerable and under privileged populations. We increasingly find our work on malaria can be effectively integrated with other similar public health interventions for greater impact and therefore expanded our remit to include child health and neglected tropical disease interventions.

We are recruiting to fill the position below:

Job Title: ICT Manager

Location: Abuja

Job Purpose

• Support the administration of the office ICT devices, systems, networks, and applications in all Nigeria State offices and for all our work in Nigeria. This will include supporting, monitoring, and managing all ICT usage by staff and consultants working within the Data Management Centre (DMC) including ensuring compliance with all ICT and data protection policies and processes when working with ICT devices, systems, networks, applications, and data.
• Also ensuring effective, efficient, and secure use and access of all ICT devices, systems, networks, applications, and data by all staff and consultants across Nigeria.

Key Working Relationships

• Reporting to the Country Office Manager (COM), the ICT Manager will be a member of the Operations team under the Data Management Centre (DMC), providing support to MC programme implementation while working with other project staff in delivering programme work plan.
• The ICT Manager will have dotted line reporting responsibility to the Global ICT Manager to coordinate and ensure all global ICT policies, processes, guidelines, and global ICT procurement are complied with.

Key Accountabilities
Administration, Management and Support (70%):

• Provide all levels of support to end-users for all ICT devices, networks, applications, and services.
• Responds to help desk hotline, maintains accurate information within the support tracking system, and monitors and ensures all ICT support requests meet Service Level Agreements (SLAs).  Produce monthly reports for the COM on all ICT support requests versus SLAs.
• Work with COM to oversee and supervise employees and all activities of MC’s Data Management Centre and IT activities.
• In conjunction with MC Global HQ, conduct user and system administration, maintenance and support of existing ICT systems including user accounts (Active Directory), email (Exchange Online), Intranet (SharePoint Online), Microsoft Office 365, Teams.
• Provide line management for the ICT Officer and mentorship for all DMC Staff.
• Ensure adherence to and enforce Malaria Consortium’s ICT policies, Data Protection policies, and all other policies, guidelines, procedures, and timelines.
• Monitor Data Usage, provide data analysis and data clean-up as required based on Malaria Consortium Nigeria data management needs.
• Lead ICT projects related to MC Nigeria project implementation and required support needs, including the design and deployment of new IT systems and services.
• Provide quarterly reports on Data Security compliance audits.
• Help define ICT infrastructure strategy, architecture, and processes in country.
• Ensure the Maintenance of an accurate ICT asset inventory, including hardware and software licences where they are being used for all states in Nigeria.
• Provide network support to Malaria Consortium staff and partners and escalate to HQ where applicable. Manage changes and, updates of existing systems, including working closely with any suppliers or consultants engaged to work on these changes or updates.
• Collaborate with the HQ to provide ICT global operations updates to staff.
• Manage and supervise the ICT officer to ensure prompt preventive and corrective maintenance of printers and copiers.
• Coordinate, monitor, and manage the digital security of all Malaria Consortium Nigeria users, systems, devices, data, and communications. This includes ICT systems, third-party services, endpoint security including anti-virus and anti-malware, Internet firewalls, intrusion detection, access roles and rights, and password and other user authentication systems.
• All other tasks as directed by Line Manager.

Procurement and Operations (20%):

• Assess vendors and develop test strategies for new hardware and software.
• Provide specifications for ICT devices and accessories in line with the Malaria Consortium global practices and the country-level standards.
• Ensure that all ICT products and supplies are of the correct specifications and high quality.
• Estimate and establish cost parameters and budgets for purchases related to ICT equipment and services for Malaria Consortium and Develop/prepare plans for the purchase of products, equipment, services, and supplies as required.

Documentation and Training (10%):

• Ensure appropriate capacity is provided on ICT systems and software to users as required for existing and new systems and system changes, answering technical questions, and assisting users on set-up.
• Create and maintain the documentation for existing and new systems for users and administration.
• Ensure proper filing on SharePoint for all ICT related documentation.

Qualifications and Experience
Essential:

• Demonstrable experience in IT Management with International NGOs
• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 5 - 6 years of experience working in IT operations with at least 1 year experience in management role.
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
• Previous experience in a customer-service role.

Work-based Skills and Competencies:
Essential:

• IT Knowledge related to software and hardware management
• A collaborative and flexible style, with a strong service mentality.
• Good knowledge and experience of Microsoft Office applications – Excel, Word and PowerPoint (Office 365, 2019, 2016 and 2013).
• Good knowledge and experience of networking technologies and systems – Internet, LAN switches, wireless access points, and VPNs.
• Knowledge and experience of administration of Microsoft Windows Server, and administration of all or many of other Microsoft server technologies: user/Active Directory, email/Exchange, web/IIS, and Remote Desktop servers.
• Evidence of good organisational, analytical, oral and written communications skills in English; and ability to work well in teams.
• Strong critical thinking and decision-making skills
• Firm grasp on IT infrastructure and operations best practices.
• Committed to the organisational mission and values.

Salary
Competitive.

Application Closing Date
22nd July, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.