Analyst, Fraud Desk at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Analyst, Fraud Desk

Job Identification Number: 582
Location: Lagos
Employment Type: Full Time

Responsibilities

• Manage and resolve all intra-bank fraud issues leveraging on both internal/external fraud management system.
• Provide support to customers on electronic fraud
• To develop the operational procedures and oversee the day to day running of the Fraud Desk team.
• Supervise a team of Fraud Desk Analysts in ensuring Block and/or No Debit restrictions are placed on accounts upon receipt of fraud complaints
• Supervise a team of Fraud Desk Analysts in the investigation and confirmation of unusual/suspicious inter and intra-bank transactions
• Liaise directly with NIBBS and InterSwitch to investigate fraudulent/unauthorized POS, Web, Mobile and ATM Cash transfers.
• Liaise directly with Internal Audit Team/Other Banks for picking up of beneficiary of alleged fraudulent/unauthorized transfers by the Law Enforcement agents.
• Liaise directly with Branch Services Managers to further investigate accounts that benefitted or attempted to benefit from fraudulent/unauthorized transfers
• Liaise directly with NIBBS to ensure logged fraud information reports by the Fraud Desk are submitted timely
• Liaise directly with Fraud Desk units in other banks
• Manage and resolve inter and intra bank fraud issues
• Ensure hold instructions from NIBBS are honored with respect to fraud matters and granting NIBBS permissions to view details on logged transactions
• Supervise the mail group mapped to each member of the Fraud Desk team
• Manage the day-to-day supervision of the Fraud Desk team.
• Assign tasks to Fraud Desk Analysts
• Analyze the trend of fraud incidences
• Initiate and monitor actions to investigate and resolve problems affecting Fraud Desk as it relates to fraud
• Identify/isolate root causes/nature of customers’ complaints.
• Ensure percentage reduction in fraud based on periodical comparative analysis
• Ensure quantum of savings as a result of fraud monitoring.
• Conduct high level product, process and systems reviews to recommend initiatives that improve Products, Process and system monitoring efficiency.
• Make recommendations to management to mitigate future occurrences of fraud.

Requirements

• Minimum Education: First Degree in any field.
• Minimum experience: 9 years relevant experience.

Key Competency Requirements
Knowledge:

• Banking structure, policies and procedures.
• Core Business Processes
• Industry knowledge
• Audit and fiscal analysis
• Banking Operations
• Banking services/products
• Use of Banking applications
• Risk management
• Policy interpretation skills
• Sound Knowledge of Logical access control philosophies.

Skill / Competencies:

• Interpersonal skills
• Visionary mind
• IT and Computer appreciation
• Communications skills (written and oral)
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment
• Attention to details
• Reasoning and Analytical Skill.
• Conceptual skills
• Internal Control/ Audit
• Risk Control & Governance
• Investigation
• Customer Relationship Management
• Budget Planning & Control
• Financial Accounting
• Financial Analysis
• Data Gathering & Analysis
• Cost Optimization
• Process Improvement
• Business/ Operational Strategy
• IT Governance
• Information Security
• System Development
• Service Operation
• IT Quality Management
• Relational Database Theory, SQL, DML, DDL & DCL
• PL/SQL Scripting/Programming Skill.

Application Closing Date
01:45 PM: 22nd July, 2022.