Analyst, Infrastructure Monitoring at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Analyst, Infrastructure Monitoring

Job Identification Number: 589
Location: Lagos
Employment Type: Full Time

Duties & Responsibilities

• Communications skills (written and oral) and understanding of outbound /transferred call scripts including e-mail script.
• Ensure defend against current and emerging network threat IPS, Host firewall and antimalware.
• Supervise and ensure Intelligence to uncover threats and protection against zero-day attack.
• Supervise the creation of monitoring use cases, including Audit administrator actions, including mailbox creation and deletion.
• Oversee close monitoring Out of office/leave abuse, Internet usage abuse, Cyber Incidences and responses.
• Close Implementation of infrastructure teams tools revamp inactive
• Ensure all infrastructure tools/projects are delivered timely.
• Work in Security Operations Center based on representations around spate of fraud and cybercrime on customer electronic transactions. Work in a secure environment where all customer transactions are monitored real time using various IT tools and actions are taken to prevent suspicious transactions from crystalizing to fraud against our customers.
• Evaluate and report alerts generated on the Intellinx investigation center.
• Ensure that alerts generated receive prompt response and proper placement.
• Resolve alerts generated on security monitoring systems and ensure proper reassignment where necessary or the closure of such alerts.
• Ensure all alerts generated within the shift window are resolve
• Virtual interface with external customers through telephone engagement.
• Resolves customer’s challenges by clarifying issues, researching and exploring answers and alternative solutions, escalating unresolved problems.
• Ensure alerts case management are properly documented.
• Answers inquiries by clarifying desired information, researching, locating, and providing information
• Ensure that all alerts/incidents generated are properly reviewed and close properly.
• Review close incidents
• Review the white/blacklist of users.
• Interactions with a lot of applications that holds customers and systems information for investigations
• Extensive use of office productivity tools (Excel, word etc.)
• Computer appreciation skills with graphical knowledge
• Reasoning and analytical skills in customer problem resolution.
• Lead design, build, and implementation of computer incident handling procedures to identify, contain and remediate actual or potential security-related compromises.

Job Requirements
Education:

• Minimum Education: First Degree in any field.

Experience:

• Minimum experience -  8 years relevant experience.

Key Competency Requirements:
Knowledge:

• Banking structure, policies and procedures.
• Core Business Processes
• Industry knowledge
• Audit and fiscal analysis
• Banking Operations
• Banking services/products
• Use of Banking applications
• Risk management
• Policy interpretation skills
• Sound Knowledge of Logical access control philosophies.

Skills / Competencies:

• Interpersonal Skills
• Visionary Mind
• IT And Computer Appreciation
• Communication Skills (Written & Oral)
• Must Be Self-Solution Driven, Proactive & Have Acceptable Knowledge Of The Business Environment
• Attention to details
• Reasoning & Analytical Skill
• Conceptual Skills
• Software Testing & Quality Assurance
• It Operations and Infrastructure Management.
• Change Management
• Network Device Management & Security
• Microsoft Enterprise Windows Infrastructure Management
• Fraud Analyses and Control.

Regulatory Compliance:

• Risk Control & Governance
• Investigation
• Customer Relationship Management
• Budget Planning & Control
• Financial Accounting
• Financial Analysis
• Data Gathering & Analysis
• Cost Optimization
• Process Improvement.

Application Closing Date
22nd July, 2022 (2:45 AM).