Tour and Package Specialist at Eclat HR Consulting Limited

Eclat Human Resources Consulting Limited is a progressive Human Resource Management Firm with its Headquarters in Abuja, Nigeria. We are a team of professionals from various fields of study who have come together to build Eclat Human Resources Consulting serving clients across the nation.

We are recruiting to fill the position below:

Job Title: Tour and Package Specialist

Location: Abuja (FCT)
Employment Type: Full-time
Industry: Travel and Tour
Department: Marketing
Report To: General Manager

Responsibilities
The ideal candidate will (but not limited to):

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Providing advice on travel-related topics such as passports, visas, medications needed for trips, etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
• Recommending tours and excursions that are suitable for the customers’ interests, time frames, and budgets.
• Creating detailed itineraries for each trip based on the clients’ interests and needs.
• Assisting with trip planning by creating a list of potential destinations based on clients’ preferences and budget.
• Calling clients to confirm reservations and inform them of changes to their itinerary.
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Arranging for transportation to and from the airport for clients when they arrive or depart at their destination.
• Explaining the rules and regulations about carry on baggage, checked luggage, and other items allowed on airplanes.
• Supply travellers with pertinent information and useful travel/holiday materials (guides, maps, event programs etc).
• Handle unforeseen problems and complaints and determine eligibility for money returns.
• Attend conferences to maintain familiarity with tourism trends.
• Recommending insurance coverage and helping clients purchase travel insurance policies.

Education and Experience

• Bachelor's Degree in Hospitality and Tourism Management, Business Administration or relevant fields.
• 3 years’ experience in planning tour packages and visa processing for clients.
• Hands-on experience in reservation and ticketing.
• Excellent knowledge of visa requirements for various Embassies.

Required Competencies:

• Strong business sense and industry expertise
• A demonstrable interest in travel
• Knowledge of key holiday destinations
• Exceptional relationship management skills
• Excellent leadership skills
• Excellent time management and organizational skills
• Excellent problem solving skills needed to handle customer problems
• Exceptional communication, negotiation, and customer service skills
• Ability to handle multiple tasks concurrently

Remuneration
N140,000 - N170,000 Monthly.

Application Closing Date
21st July, 2022.