Customer Fulfillment Agent at SendMe Food Technology Limited

SendMe Food Technology Limited was founded in 2020 in the ancient city of Ibadan, we are the fastest-growing food technology company in Nigeria. Sendme is using social commerce and artificial intelligence to meet the animal protein demands of Nigerian households and businesses at excellent prices. We do not just sell animal protein, we are passionate about redefining the food experience because we believe that food should not be merely perceived as a means to satisfy hunger, rather, it is relished, appreciated, and celebrated for its unique taste and culture. We are driven by a zeal to “go for more”. Therefore, we are committed to leveraging our strengths in technology to model a seamless and effective system that ensures quality and efficiency.

We are recruiting to fill the position below:

Job Title: Customer Fulfillment Agent

Location: Abeokuta, Ogun
Employment Type: Full-time

Job Summary

• The Customer Fulfillment Agent is responsible for ensuring that customer’s orders are fulfilled in a timely and satisfactory manner.
• This position supports sales efforts by providing a variety of services, solutions, and support to existing customers as well as retail sales representatives.
• This includes but is not limited to processing orders,  shipping, sending/receiving invoices, purchase orders, and collecting outstanding accounts receivable payments.

Responsibilities

• Providing pleasant and professional interaction with customers via phone, email and SMS. Also, to walk-in customers.
• Receiving, processing, tracking and completing small and large orders for existing customer base.
• Managing a database for customer orders, invoices, and promotional activity.
• Assists with accounts receivables, billing and collection.
• Makes outbound collection calls.
• Minimises accounts receivable delinquency most especially by riders.
• Identifies issues attributing to account delinquency and discuss them with manager and finance
• Daily communication, written & verbal, to FCA supervisors.
• Perform other duties as assigned.

Qualifications

• OND / ND / NCE or equivalent experience
• 1 year of call centre or phone answering experience is an added advantage
• Prior experience of parts management and inventory is an added advantage
• Good understanding of Microsoft Office Suite.

Specific Skills:

• Highly organised, accurate, personable, with the ability to reflect empathy to customers
• Ability to multitask
• Strong communication skills
• Self-motivated and organised
• Work independently
• Strong collaboration with other department staff
• Acute attention to detail
• Conflict resolution skills
• Excellent Phone etiquette
• Data entry.

Physical Requirements:

• The employee is primarily required to sit or stand up to 8 hours daily.
• The employee must frequently lift and/or move up to 75 pounds and stand for long periods of time.

Work Environment:

• Work environment is fast paced, high energy, and requires a strong ability to multitask, prioritise work-related tasks, and work independently with little supervision.

Work Hours:

• Monday through Friday, 8:00a.m. to 5p.m.

Salary
N30,000  Monthly.

Application Closing Date
13th July, 2022.